1.1 DEFINITIONS

All Passengers issued with a Ticket for carriage by air on FlyNamibia will have a Contract of Carriage. This Contract gives the Passenger the right to be carried on a flight or series of flights and its terms are governed by:

1. The terms and conditions of contract of the Ticket
2. These conditions of carriage; and
3. The applicable Conventions

AIRLINE DESIGNATOR CODE means the two-characters or three letters which identify air carriers. FlyNamibia’ s airline code is WV.

AUTHORISED AGENT means a Passenger sales agent who has been appointed to represent FlyNamibia in the sale of air Passenger transportation on our services and, when authorized, on the services of other carriers.

AGREED STOPPING PLACES means any place set out in the Passenger Ticket or shown in our timetables as a scheduled stop (regardless of duration) between the first place of departure and the last place of destination in the Passengers Ticket.

BAGGAGE means the personal property accompanying the Passenger in connection with their trip. Unless FlyNamibia determines otherwise, Baggage consists of the Passenger’s Checked Baggage and Unchecked Baggage.

BAGGAGE CHECK means those portions of the Ticket which relate to the carriage of your Checked Baggage.

BAGGAGE IDENTIFICATION TAG means a document issued solely for identification of each piece of Checked Baggage.

BUSINESS DAY means any Day other than a Saturday, Sunday, or Namibian public holiday.

CARRIAGE is equivalent to “transportation”.

CHECK-IN DEADLINE means the time limit FlyNamibia has set for the Passenger to complete the process of checking-in formalities and receive a boarding pass. 

CHECKED BAGGAGE means Baggage FlyNamibia takes into custody for carriage in the hold of an aircraft for which FlyNamibia has issued a baggage tag to the Passenger.

CONDITIONS OF CARRIAGE mean the conditions of carriage contained herein.

CONNECTING FLIGHT means a subsequent flight providing onward travel on the same ticket or on a conjunction ticket.

CONJUNCTION TICKET means a Ticket issued to the passenger in conjunction with another Ticket, which together constitute a single contract of carriage.

COUPON means both a paper Flight Coupon and an Electronic Coupon, each of which entitles the named passenger to travel on the flight identified on it.

CONVENTION means that Convention for the Unification of Certain Rules Relating to International Carriage by Air signed at Warsaw on 12 October 1929 or that Convention as amended at The Hague‚ 26 September 1955 and‚ Montreal Convention means the Convention for the Unification of Certain Rules for International Carriage by Air signed at Montreal on 28 May 1999‚ whichever may be applicable.

CUSTOMER or PASSENGER means any person (whether adult, child or infant) holding a Ticket to be contracted with FlyNamibia for carriage in an aircraft (except members of crew).

DAMAGE includes death, wounding, or bodily injury to a Passenger, loss, partial loss, or theft of or other damage to Baggage, arising out of or in connection with carriage or other services incidental thereto performed by FlyNamibia.

DAYS mean calendar days, including all seven days of the week; provided that, for the purpose of notification, the day upon which notice is dispatched shall not be counted; and provided further that for purposes of determining duration of validity of a Ticket, the day upon which the Ticket is issued, or the flight commenced shall not be counted.

DENIED BOARDING means a refusal, other than flight cancellation or delay to carry Passengers on a flight for reasons of health, safety, security, inadequate travel documents, or do not meet the booking requirements.

DOMESTIC FLIGHTS means destinations serviced by FlyNamibia within Namibia.

TICKET means the document entitled “Itinerary/Receipt” issued by FlyNamibia or on its behalf.

EMD means an electronic miscellaneous document, being an official IATA standard electronic document to facilitate fulfilment of optional/ancillary services.

EMOTIONAL SUPPORT DOG OR PSYCHIATRIC SERVICE DOG means a dog that is shown by documentation to be necessary for the emotional wellbeing of a Qualified Individual with a Disability or to aid such a person.

FARE RULES means conditions that determine the price of an air ticket, that is, whether a ticket is refundable or non-refundable or whether additional charges will be charged for date and routing changes. Generally, less expensive fares are restrictive and more expensive fares are less restrictive. 

FEES means the applicable taxes, fees, and charges.

FLIGHT CANCELLATION means the non-operation of a flight that was previously planned and in respect of which at least one Passenger Reservation has been made.

FLIGHT DELAY means the departure or landing of a flight later than its scheduled time.

FORCE MAJEURE means any event outside of FlyNamibia’ s control including without limitation, acts of God, and meteorological events such as:

1. Storms
2. Rain
3. Wind
4. Fog
5. Flooding
6. Heat
7. Earthquakes
8. Haze
9. Cyclones
10. Volcanic eruption
11. Pandemic
12. Epidemic

It also includes without limitations government actions, disturbances or potentially volatile international conditions, civil commotions, riots, embargoes, wars or hostilities (whether actual, threatened or reported) strikes, work stoppage, slowdown, lockout or any other labour-related disputes involving or affecting our service, mechanical difficulties, Air Traffic Control, the inability to obtain fuel, airport gates, labour or landing facilities for the flight in question or any fact not reasonably foreseen, anticipated or predicted by FlyNamibia.

Third-party Force Majeure including but not limited to Municipal Airports, Private Airports, NAC Airports, Fire & Rescue Services downgrade of airports, Navigational Aids unserviceable, Air Traffic Control, etc.

IATA means the International Air Transport Association.

ICAO means the International Civil Aviation Organisation.

IDENTIFICATION means either a valid original Namibian Identity Document (ID book or Smart Card), a valid original Namibian Drivers Licence or a valid original Passport.

IMMEDIATE FAMILY means your spouse, your children (including adopted children), your parents, your brothers and sisters, your grandparents, your grandchildren, your parents-in-law, your brothers and sisters-in-law and your sons and daughters-in-law.

INTERLINE AGREEMENT means carriage on the services of more than one carrier where carriers agree to accept each other’s tickets and baggage.

INVOLUNTARY FLIGHT CHANGE means a change to a Passenger’s itinerary, provided the electronic ticket has been issued and is initiated by FlyNamibia in the event of a flight cancellation, technical or flight delay resulting from events within FlyNamibia’ s control.

LAW means any applicable law of general application and includes the common law and any statute, constitution, decree, treaty, regulation, directive, ordinance, by-law, order, or any other enactment of legislative measure of government (including local and provincial government) statutory or regulatory body which has the force of law.

LIMITED RELEASE TAG means baggage items accepted for carriage in terms of the Limited Release handling procedure at the sole risk of the Passenger which indemnifies FlyNamibia against any subsequent claim for alleged damage or pilferage.

MONTREAL CONVENTION means the unification of certain rules relating to International Carriage by Air, signed in Montreal, on 28 May 1999.

NAME means full names as they appear in the travel documents.

NO-SHOW means a passenger who held a confirmed reservation for a flight but who failed to use the reservation for reasons other than a missed connection.

PASSENGER RECEIPT means a document issued as part of the Passenger Ticket which ultimately must be retained by the Passenger when travelling on all flights.

PERSON WITH REDUCED MOBILITY means any person whose mobility is reduced when using transport because of any physical disability (sensory or locomotory, permanent or temporary), intellectual impairment, age or any other cause of disability and whose situation needs special attention and adaption to the person’s needs of the services made available to all Passengers.

POLICIES means FlyNamibia’ s rules, other than these conditions of carriage, published by us and in effect on the date of ticket issue, governing carriage of passengers and/or baggage and shall include any applicable tariffs in force and the fare rules.

SDR means Special Drawing Right, the composite unit of currency that is used as the official unit of exchange of the International Monetary Fund.

SEPARATE TICKET means any ticket that is not a conjunction ticket.

TARIFF means the published fares, charges, and or related Conditions of Carriage of a Carrier filed, where required, with the appropriate authorities.

UNCHECKED BAGGAGE means the Passenger’s Baggage, other than the Checked Baggage, which is carried by the Passenger aboard the aircraft or by Skycheck.

VALIDITY PERIOD means the period for which an E-ticket or EMD is valid.

VOLUNTARY FLIGHT CHANGES means a change to a Passenger’s itinerary, provided the electronic ticket has been issued and is initiated by the passenger.

WARSAW CONVENTION means international instruments of law which apply to the Passenger’s carriage.

WEIGHT CONCEPT means there is no limit on the number of pieces of baggage that can be checked in if the weight allowance for the total number of pieces does not exceed the free baggage allowance as indicated on the E-ticket.

WEBSITE means our internet website with the address www.flynamibia.com.na

1.2 INTERPRETATION

1.2.1 For the purposes of Clause 8.1 (Right to Refuse Carriage) and Clause 12 (Conduct Aboard Aircraft), FlyNamibia will make reasonable efforts to interpret applicable laws, regulations, orders, or governmental policies.

1.2.2 Such decisions may have to be made in circumstances where limited time is available, and no proper opportunity exists to carry out any or sufficient enquiries. As a result, any such decision made by us will be final and binding on the Passenger even if subsequently proved to be incorrect, provided that at the time that FlyNamibia made the decision had reasonable grounds for believing that it was correct or reasonable in the circumstances.

1.2.3 Where FlyNamibia expressly provides in these Conditions of Carriage that the Passenger must comply with applicable Law or applicable governmental, ICAO or IATA requirements, the Passenger is obliged to always comply with such applicable Laws or requirements, especially on the date or dates of the Passenger’s carriage.

1.2.4 All dates and periods of time referred to in this Conditions of Carriage will be determined in accordance with the Gregorian calendar.

1.2.5 The title of each Clause of this Conditions of Carriage is for convenience only and is not to be used for interpretation of the text.

1.2.6. Limitation of liability:

These Conditions of Carriage contain terms and conditions which appear in similar text style and format to this Clause and which:

a) May limit the risk or liability of FlyNamibia or a third party; and/or

b) May create risk or liability to the Passenger; and/or

c) May compel you to indemnify FlyNamibia or a third party; and/or

d) Serves as an acknowledgement, by you, of a fact.

e) Your attention is drawn to these terms and conditions because they are important and should be carefully noted.

2.1 INTRODUCTION

2.1.1 FlyNamibia is a privately-owned, regional airline serving a comprehensive network of smaller destinations throughout Namibia and Southern Africa. We operate independently under our own unique WV flight code.

2.1.2 FlyNamibia operates in a global environment with specific business processes and procedures which have been developed over the years to enable the industry to operate in a fair and efficient manner while having regard for the various factors and risks unique to the industry. Much of the business processes are captured in regulations, conventions and treaties that govern the industry.

2.1.3 FlyNamibia, as a member of IATA, adheres to all the international regulations, Conventions and treaties that govern the industry and where applicable to our Passengers, it is captured in this Conditions of Carriage. FlyNamibia reserves the right to change or update its policies, procedures, and conditions of carriage without prior notification.

2.2 GENERAL

2.2.1 These Conditions of Carriage form part of the Passenger’s contract of carriage with FlyNamibia and apply to the carriage we provide to the Passenger unless Clause 2.4 (Overriding Law) provides otherwise.

2.2.2 The liability of FlyNamibia regarding any claim that the Passenger may have against FlyNamibia regarding Loss or Damage to Baggage is limited to the higher of:

1. The sector fare paid by the Passenger for the Ticket; or
2. the applicable Convention in terms of any claims related to the loss or damage to Baggage, provided that the Passenger complies in all material respects with the procedures in submitting the claims as provided for in the applicable Convention.

2.2.3 These conditions also apply to gratuitous and reduced fare carriage except to the extent that we have provided otherwise in our policies or in the relevant contracts, passes or tickets.

2.2.4 These Conditions of Carriage apply to all our business activities, including but not limited to FlyNamibia Charter Agreement Operations and Services incidental thereto.

2.2.5 In the event that a Passenger wishes to file a formal complaint with FlyNamibia’ s Customer Care Department, they must do so in writing within one (1) month from the date of travel or occurrence of the incident. FlyNamibia cannot be held responsible if information is not available to conclude the investigation beyond the one-month claim period. Complaints or compliments can be sent via email to complaints@flynamibia.com.na. 

FlyNamibia will confirm receipt of written travel-related concerns or compliments within 30 days and provide a written response from our customer care department within 60 days of receiving a written complaint.

Please note that we are only able to provide feedback to the passenger concerned or their authorised representative to ensure data privacy compliance.

2.2.6 Passengers booking directly with a Travel Agent or third party, and not booking directly with FlyNamibia, shall be required to contact their Travel Agent for assistance related to the flight booking.

FlyNamibia cannot make passenger-suggested changes to a booking done via a third party or Travel Agent such as cancelling the itinerary a week before departure or changing the flight to another date.

Please contact your Travel Agent to make the necessary changes to your itinerary or FlyNamibia E-ticket. The only changes FlyNamibia can make to third-party, or Travel Agent bookings is when FlyNamibia has an irregular flight operation in the form of a delay relating to FlyNamibia’ s responsibility done at the airport on the day of operation.

Any changes to your E-ticket made by a third party or Travel Agent may carry a cost in terms of your contract with the third party or Travel Agent. That cost is for your account and is not payable by FlyNamibia nor can it be claimed from FlyNamibia.

2.3 OVERRIDING LAW

2.3.1 These Conditions of Carriage are applicable unless they are inconsistent with Applicable Law in which event such Law shall prevail.

2.3.2 If any provision of these conditions of carriage is invalid under any applicable law, the other provisions shall nevertheless remain valid.

2.3.3 In the event that there are inconsistencies between these conditions of carriage and policies, these conditions of carriage shall prevail.

2.4 CODESHARES

2.4.1 On some services, FlyNamibia have arrangements with certain airlines known as “code shares”. This means that even if you have a reservation with us and hold a ticket where our name or airline designator code is indicated as the carrier (WV), another carrier may operate the aircraft. If such arrangements apply, FlyNamibia will advise you of the carrier operating the aircraft at the time of making a reservation.

2.4.2 For tickets issued on foreign ticket stock (excluding E-tickets) the passenger will need to contact the original booking agent for assistance with any Irregular flight Operations (IROPs) or Schedule changes.

2.4.3 Interline Baggage Acceptance:

a) Solely applies to Interline itineraries on a Single Ticket.
b) When FlyNamibia (WV) is the issuing carrier, it will select and apply its own Checked Baggage policy Clause 10 (Baggage) throughout the Passenger’s Interline Itinerary.
c) When a Passenger makes a voluntary itinerary change, the Checked Baggage Policy of the newly Selected Carrier applies.
d) The Selected Carrier’s Checked Baggage excess baggage charges apply at any point where bags are checked in, including stopovers.
e) Each Operating Carrier’s Carry-on baggage allowances and policies will apply to each flight segment in an Interline Itinerary.
f) Where FlyNamibia (WV) is a Participating Carrier or is not the Selected Carrier on an Interline itinerary but is an Interlining Carrier that is providing transportation to the passenger based on the ticket issued, FlyNamibia (WV) will apply the Selected Carrier’s baggage rules throughout the Interline Itinerary.

2.4.4 The Conditions of Carriage of the operating carrier shall apply in all other respects, with the result that, for example, provisions relating to baggage acceptance, check-in and boarding, refusal, and limitation of carriage, conduct aboard aircraft, and schedules, delays and cancellation of flights may differ from these Conditions of Carriage and FlyNamibia requests that the Passenger familiarise themselves with the Conditions of Carriage of the operating carrier, where applicable.

2.4.5 LIMITATION OF LIABILITY

2.4.5.1 Passengers on a journey involving an ultimate destination or a stop in a country other than the country of origin are advised that the provisions of a treaty known as the Warsaw Convention may be applicable to the entire journey, including any portion entirely within the country of origin or destination.

If these passengers are traveling to, from, or through an agreed stopping place in the United States of America, the Convention and special contracts of carriage, which are included in applicable tariffs, dictate that certain carriers (including the named carrier and others) are typically limited in their liability for death or personal injury to passengers, with proven damages not exceeding US $75,000 per passenger. This liability, up to the limit, is not contingent upon the carrier’s negligence. For passengers traveling with carriers who are not parties to such special contracts, or who are on a journey not involving travel to, from, or through the United States of America, the carrier’s liability for death or personal injury to passengers is generally limited to approximately US $10,000 or US $20,000.2.4.5.2 Additional protection can usually be obtained by purchasing insurance from a private company. Such insurance is not affected by any limitation of the carrier’s liability under the Warsaw Convention or such special contracts of carriage. For further information please consult your airline or insurance company representative.”

2.5 HEALTH ADVISORY FOR COVID-19

2.5.1 FlyNamibia follows procedures, advice, and guidelines from the Centres for Disease Control and Prevention, World Health Organisation (WHO), International Air Transport Association (IATA), Namibian Civil Aviation Authority (NCAA), the relevant Airport and Customs authorities, and the Namibian Government Health Gazette.

2.5.2 As of 23 June 2022, face masks are no longer mandatory on board FlyNamibia domestic flights and within domestic airports, however, FlyNamibia passengers and employees are welcome to wear a face mask if they so choose.

2.5.3 For international travel, some destinations still require you to wear a face mask during the flight or at the airports. Ensure to check the latest government requirements of the countries you are travelling to including the applicable transiting countries and the local rules of the airports prior to departure.

2.5.4 In the event passengers start to feel ill during flight or arrive at their destination and shows symptoms of a communicable disease, to the point where they could be placed in quarantine, FlyNamibia shall not be liable for any costs incurred related to such incidents and no further claims can be submitted. Any medical costs, new tickets, repatriation, accommodation costs, etc. shall be for the passenger’s expense and FlyNamibia accepts no liability thereof.

3.1 GENERAL REQUIREMENTS

3.1.1 It is a regulatory requirement that airlines verify that the person travelling is the same person booked to travel. In accordance with the relevant regulation, any passenger travelling or departing on a scheduled public air transport flight from an aerodrome in the Republic of Namibia is required to produce a valid identification document at the check-in desk and at the boarding gate prior to boarding the flight.

3.1.2 FlyNamibia shall accept the following forms of identification to permit carriage to passengers whose name appears on the E-ticket.

3.1.3 When a ticket has been issued by FlyNamibia or by one of our authorised agents on our behalf it is and always remains our property.

REGIONAL/INTERNATIONAL TRAVEL

Namibians and Foreigners

1. A valid Passport is required for all customers (regardless of age) for travel to, from and via all countries.
2. For Minors – A valid passport and the original birth certificate

DOMESTIC TRAVEL WITHIN NAMIBIA

Namibians

1. Namibian Government issued Identification Document (ID Card)
2. Minors – Original birth certificate or certified copies

Foreign Nationals

a) Travelling within Namibia must produce a Valid International/National Passports including emergency / temporary travel documents e.g., asylum, Red Cross, or International Organisation for Migration (IOM) papers.
b) Minors – A valid passport and original birth certificate.

4.1 FARES, CARRIER-IMPOSED CHARGES AND SURCHARGES

4.1.1 The fare paid for the Ticket includes the carriage of the Passenger and their Baggage from the airport of departure to the airport at the destination via specified stopovers at the times and on the dates specified in the Ticket, unless FlyNamibia advises the Passenger otherwise for whatever reason.

4.1.2 The fare does not include ground transport between one airport and another or between an airport and the town terminal.

4.1.3 FlyNamibia’ s authorised agents will work out the fare for your ticket which applies under our tariff on the date you pay for it. The fare will be for travel on the specific dates and itinerary shown on the ticket.

Modifying either your itinerary or your travel dates may result in an increase in fare.

Airfares are different for adult, children, and infant Passengers:

a) Adult fares apply to Passengers twelve (12) years and over.
b) Children fares apply to Passengers two (2) to eleven (11) years of age.
c) Infant fares apply to Passengers under two (2) years of age.

4.1.4 Infants that pay the infant fare will be seated on the adult’s lap. Infants that require their own seat (between six (6) and twenty-three (23) months) must be in an approved car-type seat and will be charged the children’s fare.

 4.1.5 Infants becoming two (2) years en route must have a booked seat for the remaining portion of the journey and the child fare applies for this part of the journey.

4.1.6 Children who have reached their twelfth (12) birthday en route at the time of departure shall pay the full applicable adult fare.

The fare charged shall be determined by the age of the child or infant at the date of departure.

 4.1.7 A second infant (twins) must travel with an accompanying adult. 

4.2 TAXES, FEES, AND CHARGES

4.2.1 Before carriage, the Passenger will pay FlyNamibia the total amount of all applicable taxes, fees and charges imposed on FlyNamibia by a government or other authority, or by the operator of an airport, which FlyNamibia is obliged to collect from the Passenger or to pay in respect of the Passengers carriage.

4.2.2 When the Passenger purchases the Ticket, all taxes, fees, and charges not included in the fare will be shown separately on the Ticket but will be included in the total fare of the Ticket.

4.2.3 FlyNamibia cannot control taxes, fees, and charges that are imposed on air travel. These fees are regulated and subject to change after the purchase of the ticket. If any of these fees increase or are imposed after the ticket purchase, the passenger must pay the additional fee to FlyNamibia upon their request before their flight.

4.2.4 When the passenger purchases the ticket, FlyNamibia will inform them about any:

a) carrier imposed charges, and surcharges.
b) taxes, fees, and charges

4.2.5 In the event that a passenger does not utilise their purchased ticket, they may be entitled to claim a refund for any taxes, fees, and charges paid, subject to a reasonable service charge.

4.3 CURRENCY

4.3.1 Fares, carrier-imposed charges and surcharges, and any taxes, fees and charges are payable in the currency of the country in which the Ticket is issued. Foreign currency converted to the currency of payment will be at the applicable IATA Bankers Selling Rate quoted and applicable on the date payment is made.

5.1 GENERAL

5.1.1 Your reservation is recorded on our computer system. Our authorised agents will send you confirmation of your reservation to the email address that was provided to us at the time that the booking was made.

5.1.2 The Airline or the authorised agents may charge additional carrier or agency fees for issuing or changing your ticket or providing other reservation services.

5.2 RESERVATION REQUIREMENTS

5.2.1 Certain fares have conditions attached that limit or exclude the Passenger’s right to change or cancel reservations. The Passenger is responsible to familiarise themselves with the terms and conditions that apply to the fare and FlyNamibia accepts no responsibility for the Passenger’s failure to do so.

5.2.2 The Passenger is obliged to inform FlyNamibia at the time of reservation if the Passenger has a medical condition that may require medical assistance or special assistance during embarkation, disembarkation or aboard an aircraft.

The reservation will be provisional and converted to a confirmed reservation once FlyNamibia is satisfied that the Passenger has received any medical clearance required and all conditions attached to such clearance have, or will be, complied with by the Passenger. FlyNamibia reserves the right to deny boarding to a Passenger in the interest of safety. In such instances, FlyNamibia will refund the denied Passenger in full.

5.2.3 The Reservation, Ticket and Boarding pass must exactly match the Identification (Passport or Namibian ID book/ID card) with the same identically spelt and order of first names and surname. A maximum of two middle names is permitted if applicable. If you are unsure how to enter the Passenger name when booking online at www.flynamibia.com.na , please contact a FlyNamibia office before completing the booking.

5.2.4 Tickets can be transferred to another Passenger and any error in the name or spelling of the name will mean that the ticket will have to be reissued and an administration fee will be charged for the same booking class. Children and infant discount apply.

5.2.5 The onus lies with the Passenger who is responsible for the accuracy of their personal data when booking online, over the phone or at a booking office such as:

a) Names are correctly spelt,
b) Contact telephone numbers and e-mail addresses are correct,
c) Correct flight dates and times,
d) Correct departure and arrival airport
e) Ensure you receive a printed or electronic confirmation with your travel itinerary and E-ticket receipt.
f) FlyNamibia accepts no further liability to the Passenger for any loss or expense.

5.2.6 Children under the age of five years including infants must always travel with an adult or guardian (aged 18 or above) in the same cabin.

5.2.7 When travelling with children under the age of 16 as part of a group or large family etc., FlyNamibia requires that adults of 16 years of age and older always accompany the children in the same cabin, subject to the following conditions:

a) For every five children (aged 5 to 11 years) travelling, one adult is required.

b) For every ten children (aged 12 to 15 years) travelling, one adult is required.

c) For a mix of age groups (both 5 to 11 years and 12 to 15 years) and the number of travelling children exceeds 5, then one adult is required for every five children.

5.3 TICKETING TIME LIMIT

5.3.1 Once the reservation is made, the Passenger or someone on the Passengers behalf must pay for the Ticket before the specified ticketing time as advised by FlyNamibia in the fare rules.

5.3.2 FlyNamibia reserves the right to cancel the reservation if the Passenger has not paid the applicable fare for the Ticket according to the Ticket Time Limit as advised in the fare rules.

5.4 RECONFIRMATION OF FLIGHTS

5.4.1 Please reconfirm all flight information as indicated on the Ticket two (2) Business Days prior to departure.

5.5 PERSONAL INFORMATION

5.5.1 As a passenger of FlyNamibia, it is important to understand that we require certain personal information, including sensitive personal information, to provide you with various services related to your journey. This information is necessary to make reservations, issue tickets and boarding passes, and provide additional services such as wheelchair assistance, immigration and entry procedures, security checks, and customs control. Additionally, we may be required by law to share your information with government agencies for security, customs, or immigration purposes. We take the security and privacy of your personal information very seriously and ensure that it is handled with the utmost care.

5.5.2 Sensitive personal information, for example, information relating to the Passenger’s health or disabilities, religion, criminal record, or otherwise may be processed by FlyNamibia. The Passenger hereby authorises FlyNamibia to disclose such sensitive personal information to third parties for the purposes described in Clause 5.4.1 above.

5.5.3 FlyNamibia may require the name and contact details of a third party whom FlyNamibia may contact in the event of an emergency. It is the Passenger’s responsibility to ensure that the third-party consents to the disclosure of the information provided for that purpose.

5.5.4 FlyNamibia is obligated to comply with the Protection of Information Act in Namibia with respect to the processing of all personal passenger information.

5.6 CANCELLATION OF FLIGHTS

5.6.1 Passengers who fail to present themselves for a flight without advising FlyNamibia in advance, no later than one (1) hour prior to the scheduled departure time will be a “no-show” and the Ticket flight coupon will be forfeited.

The same will apply if the Passenger does not present themselves for a flight, be it at the check-in counter for the check-in procedure or the boarding gate for the boarding procedure prior to departure. It is the passenger’s responsibility to familiarise themselves with the terms and conditions of the fare and FlyNamibia does not accept any responsibility for the Passenger’s failure to do so.

5.6.2 FlyNamibia will not be liable to the Passenger for any loss or expense whatsoever resulting from the Passenger’s failure to fully comply with the requirements in terms of Clause 5.5.1 above.

5.6.3 Passengers who have checked-in online and are no longer travelling will need to cancel check-in acceptance no later than 1 hour prior to the scheduled departure time to avoid being a no-show on the flight they were booked to travel on.

Online check-in can be cancelled on www.flynamibia.com.na. 

If a passenger’s coupon shows “C” status, please ensure the passenger is offloaded from the flight before the reservation is cancelled.

For rebooking or further assistance contact your Travel Agent or nearest FlyNamibia Ticketing office.

5.7 SEATING

5.7.1 FlyNamibia will always do its best to accommodate passenger’s seating preferences in advance. However, the seat assignments are subject to change at any time, including after boarding, for operational, safety, or security reasons. The Airline will always prioritize your safety and comfort during your flight with us.

5.7.2 The emergency exit row seat as per NCAA regulations stipulates strict control as to whom may and may not occupy these seats and comes with great safety responsibility to passengers that occupy them including having the strength, mobility, and balance required to open the exit door on the crew’s command. Failure to meet the requirements below will result in the passenger being reassigned to an alternative seat at the airport or onboard.

The following conditions must be met to be seated at an emergency exit row seat:

a) must be 16 years of age or older, able-bodied, willing, and able to assist in the case of an emergency.

b) must be able to understand instructions in English.

c) must be free from any physical or mental condition.

d) must not be pregnant, travelling with an infant, disabled, visually impaired, elderly or require an extension seatbelt.

5.7.3 A Chargeable Advance Seat Reservation is applicable to Economy class Rows 1 and 2 on the FlyNamibia Embraer E145 aircraft on selected routes subject to seat availability which can be purchased online at www.flynamibia.com.na  or any FlyNamibia ticket office.

a) The chargeable seats are only guaranteed for the flight booked. In case of voluntary changes to the flight before departure, the Advance Seat Reservation will not be transferred to the new flight.
b) Chargeable Advance Seat Reservation is Non-Refundable for voluntary changes.
c) Chargeable Advance Seat Reservations are Not Reroutable and Not Transferable to another flight or another passenger.
d) Passengers who do not meet the emergency exit row seat requirements will result in the passenger being reassigned to an alternative seat at the airport or onboard.

5.8 AIRCRAFT

5.8.1 FlyNamibia will use its best endeavours to provide the aircraft specified in the published timetable for carriage but cannot guarantee that the specific aircraft will be used. FlyNamibia reserves the right to change the aircraft on which the Passenger will be carried, whether for operational, safety, security reasons or otherwise.

5.8.2 Occasionally, it may be required for whatever reason to temporarily supplement FlyNamibia’ s fleet with aircraft operated for FlyNamibia by another Airline. If this applies to any aircraft on which the Passenger is due to be carried by FlyNamibia, FlyNamibia will endeavour to inform the Passenger of the identity of the operator of the aircraft after which the Passenger will be obliged to familiarise themselves with the Conditions of Carriage of the aircraft operator.

6.1 FITNESS TO FLY

6.1.1 Before boarding the aircraft for carriage, the Passenger must be reasonably satisfied that they are medically fit to fly. If the Passenger has been advised that they are fit to fly provided certain precautions are taken (for example, use of medication) it is the Passenger’s responsibility to ensure that all such precautions are in fact taken before, during and after the flight (as the case may be) and that the Passenger will be able to produce the written evidence of their fitness to fly required by these Conditions of Carriage.

6.1.2 If any reasonable doubt exists about the Passenger’s fitness to fly, the Passenger may not be accepted for carriage unless they have produced to FlyNamibia no later than three (3) Business Days before departure time a medical report from an appropriately qualified doctor, bearing a date no more than ten (10) days before the flight date and time, which confirms the fitness to travel on all flights on which the Passenger intends to travel.

Any assessment or appointment with the consulting doctor is at the Passenger’s expense. Photocopied or faxed copies of the form are acceptable provided the information can be clearly read. In providing a medical report the Passenger waives the confidentiality of this information disclosed by the consulting doctor. FlyNamibia may disclose the information on this form to any other carrier associated with the Passenger’s ticket. FlyNamibia reserves the right to deny boarding if no medical clearance is obtained or if FlyNamibia considers that it is not in the Passenger’s best interests to fly.

NOTE: AT TIME OF TRAVEL

If a Passenger appears to be physically ill (e.g., vomiting, requiring first aid or oxygen) in the terminal area or while boarding the aircraft, or presents other symptoms which create a reasonable concern that they may not be able to complete the flight safely, the Passenger may be denied boarding and not be permitted to travel until medical clearance is obtained.

6.1.3 Confirmation to fly is required from the FlyNamibia Reservations Support desk at least three (3) Business Days before the flight departure time for the following medical conditions:

6.1.3.1 A condition that is believed to be actively contagious or communicable and life threatening to other Passengers or crew: or

6.1.3.2 Which may cause or induce unusual behaviour, or a physical condition, which could have an adverse effect on the safety, welfare and/or comfort of other Passengers or crew members; or

6.1.3.3 Which is a potential hazard to the safety of the flight; or

6.1.3.4 Which may cause the flight to be diverted or perform an unscheduled stop during carriage.

6.2 PASSENGERS WITH SPECIAL NEEDS

6.2.1 Passengers with special medical needs including those requiring wheelchair assistance are required to contact the FlyNamibia Reservations Support desk at +264 83 339 0011 or email info@flynamibia.com.na  prior to the flight. If you book your ticket by phone, website, or a travel agent, please tell the agent about any special needs before your booking is completed.

6.2.2 Wheelchair and Medical assistance can be booked from Monday to Friday 08h00– 17h00 and must be done no later than three (3) Business Days prior to departure. The only exception is for flights on Mondays, the cut-off for the necessary arrangements for special assistance must be no later than 15h00 on the Friday prior to the Passenger’s flight.

6.2.3 Regulations limit us to the amount of space available per flight to ensure FlyNamibia has sufficient crew onboard to assist in the event of an emergency.

6.2.4 Passengers with disabilities may not be seated at the emergency exit rows nor the row in front or the row behind the emergency exit.

6.2.5 FlyNamibia only offers the following wheelchair types:

6.2.5.1 WCHR (Wheelchair Ramp) for Passengers who require a wheelchair in the airport terminal to/from the boarding gate and to/from the aircraft steps and must climb stairs but cannot walk long distances and do not need assistance in the bus, on passenger steps and in the aircraft to/from the seat, toilets and with meals.

6.2.5.2 Wheelchair Passengers travelling on FlyNamibia Safari/Zambezi flights:

a) Only passengers with minor reduced mobility are permitted on the Cessna.

b) Such passengers shall be required to board and deboard the aircraft on their own or with assistance from a fellow member of their accompanying party.

c) Only one passenger with reduced mobility is permitted per FlyNamibia Safari/Zambezi aircraft at any given time.

d) FlyNamibia shall not be held liable for any damage, injury, or complications.

e) Only one (1) manually operated, fully collapsible wheelchair with a maximum weight of 20kg is permitted free of charge. This will be stored with the Checked baggage in the cargo pod or at the rear of the cabin.

f) The is no ground handling staff or FlyNamibia representatives at the airstrips or lodges to assist wheelchair passengers so the onus will be on the passengers to see to their own needs.

g) FlyNamibia head office must receive written confirmation prior to issuing tickets from the passenger’s booking agent that they are fully aware of the fact that there is no wheelchair assistance available on the FlyNamibia Safari/Zambezi flights.

6.2.6 One mobility aid (up to 32kg) e.g., manual wheelchair, is carried free of charge in addition to the applicable free hold baggage allowance. No battery-powered wheelchairs or mobility aids weighing more than 32kg will be allowed onboard and will need to be carried as cargo.

6.2.6.1 Arrangement for the transportation of these wheelchairs will need to be arranged by the Passenger.

6.2.6.2 Wheelchairs within the limit will only be carried in the hold compartment of our aircraft and not permitted in the main cabin.

6.2.6.3 The aircraft types FlyNamibia operates have different restrictions based on the size of the stowage space.

6.2.7 Passengers taking their own personal electric wheelchair are permitted wet or dry battery cells see Clause 10.5 (Lithium Batteries) and will need to follow the procedure below:

a) Arrange the wheelchair ahead of time according to Clause 6.2.2

b) Adhere to the weight limitation in Clause 6.2.6

c) Passengers must ensure there are no leaks.

d) The terminals must be isolated.

e) Collapsible wheelchairs and mobility aids, batteries must be disconnected.

f) Passenger must clearly label their batteries “wet” or “dry.”

g) Passenger must check-in their own wheelchairs and batteries Clause 10.5

6.2.8 Due to Occupational Health and Safety Law, the maximum weight of a person that can be carried is limited by the capabilities of the individual staff member carrying the Passenger and may not exceed 100kg.

6.2.9 Wheelchairs and mobility aids that cannot be lifted manually into the aircraft hold will only be accepted for travel if both airports can provide the facilities to load/unload the device. Please note that some airports may not have sufficient equipment for lifting heavy wheelchairs and mobility aids.

6.2.10 Any Passenger unable to fit into a single seat for any reason will be required to purchase additional seats at the prevailing rates to accommodate the Passenger’s needs.

6.2.11 FlyNamibia’ s airport staff can only provide wheelchair assistance from the check-in desk to the aircraft as well as from the aircraft to the arrival hall upon landing and to the baggage claim area. This does not include the outside of the airport building nor can they wait with a Passenger or provide help with ground transportation.

6.2.12 Cabin crew may not assist Passengers with feeding of meals, on board facilities or provide medication. Passengers with any of these requirements must travel with an able-bodied assistant.

6.2.13 Meet and Assist is for Passengers who require an escort to and from the aircraft. The age and a reason for the Meet and Assist request is required at the time of booking and is limited to:

a) First-time flyer / Young Passenger (YP 12 to 16 years of age)
b) Passenger / Guardian travelling with an infant. 
c) Elderly Passenger
d) Non-English speaking

The Meet and Assist service commences once passengers have checked-in and is related to check-in and boarding assistance and excludes airport facilitation such as customs and immigration, passport control or security assistance, etc.

6.2.14 As a rule, FlyNamibia carries Passengers with Reduced Mobility. It is however important to note the following points: –

a) The routes to the boarding gates at most airports are often long and complicated and Passengers may have difficulty finding their way around and communicating. Security, customs, and police checkpoints may cause stress and anxiety.

b) It is imperative that the Passenger can follow the crew’s safety instructions during the flight. Children with medical conditions are subject to the same MEDA procedure as adults.

c) The inability of a person with a medical impairment to cope should not be underestimated. With specific impairments which lead to confusion or disorientation, there is a risk that the Passenger will not pay attention to the safety instructions issued by the flight attendants. It can also have unforeseen consequences if the Passenger disembarks from the flight without supervision as they could get lost in the airport buildings or within the airport perimeter and become increasingly confused and anxious. Should the Passenger run such we strongly recommend that someone travels with them. 

This includes but is not limited to Passengers that have:

a) Alzheimer’s
b) Dementia
c) Deaf and Mute
d) Mental Impairment
e) Hearing Impairment
f) Unaccompanied Minors with a Medical Condition (escort recommended)
g) Visually Impaired
h) Cognitive Disabilities

6.2.15 In certain circumstances for safety reasons, FlyNamibia requires an escort or carer who must be 18 years and older to accompany Passengers who are unable to care for themselves during a flight and who must be always seated next to them as follows:

a) Passengers cannot help themselves in the event of an emergency evacuation.
b) If Passengers cannot communicate, understand, or respond properly to flight attendants over safety instructions.
c) If Passengers have severe hearing and vision impairments and cannot establish some means of communication with Airline employees.
d) The Passenger is unable to self-toilet.
e) Unable to eat and drink without assistance.

6.2.16 The escort or carer must be self-reliant and mentally and physically able to assist the Passenger with the following if required:

a) Toilet and sanitary requirements both on the aircraft and on the ground.
b) Inflight and ground emergencies.
c) Carriage of carry-on baggage and/or equipment.
d) Food and beverage consumption.
e) Immigration and customs procedures (if applicable).
f) Boarding and disembarkation.

6.2.17 Flight attendants are not permitted to assist with feeding or personal hygiene and toilet functions. They cannot lift or carry you, and they cannot provide medical services such as giving injections. If your medical condition requires others to provide this type of care, you should travel with a ticketed escort or carer who can see to these needs during the flight.

6.2.18 TRAVELLING WITH MEDICATION

Please ensure that you keep your medication in your hand luggage and have a medical letter on hand outlining your condition and medication in case you encounter difficulties while travelling.

a) All excess medicines and liquids are to be carried in checked baggage.
b) All prescription medicine, syringes and needles used by diabetics must be sealed and properly labelled.
c) The quantity of syringes and needles is limited to the amount required for the flight.
d) They must be disposed of safely once you have reached your destination.
e) For medication requiring refrigeration make sure that you bring your cooler box with ice packs. This medication must be kept with the Passenger throughout the duration of the flight.

6.2.19 COLOSTOMY BAGS

Passengers who are dependent on colostomy bags must ensure that they use an empty bag at the start of the journey and carry enough bags for the duration of the flight and dispose of them in a responsible manner upon arrival at their destination.

6.2.20 PLASTER CAST

Passengers travelling with a broken limb in a plaster cast will be regarded as a medical Passenger. The plaster cast must also be split open to ensure maximum comfort on board. Casts should be loosely fitted to allow for expansion and swelling at high altitudes.

6.2.21 ARTIFICIAL LIMBS

Due to limited stowage space in the cabin, you may be restricted to carrying only one spare limb as part of your cabin baggage, additional limbs may be stowed as checked baggage. Please be aware that longer items (legs for above-knee amputees for example) may not be able to be accommodated in the cabin of the aircraft.

Please package longer prostheses sufficiently for protection should they need to be checked-in, if required to be checked in there will be no charge.

6.2.22 ALLERGIES

Passengers who are allergic to peanuts and/or other substances are required to bring it to the attention of the booking agent. If you suffer from a severe allergy, you are required to bring your own emergency medication with you. FlyNamibia will not take any responsibility should you have an allergic reaction on board.

6.3 STANDARD INFORMATION NEEDED FOR ANY WHEELCHAIR REQUEST

6.3.1 Wheelchair assistance may be made available if the Passenger makes the necessary arrangements with FlyNamibia at least three business (3) days prior to the departure date of the flight. This assistance service is provided free of charge to the Passenger.

6.3.2 If wheelchair assistance is not available prior to the departure of the Passenger’s flight for whatever reason, the Passenger may elect to cancel his/her flight and FlyNamibia will refund the Passenger in full.

6.3.3 If the Passenger elects to continue with his/her journey in the absence of wheelchair assistance, the Passenger does so at his/her own risk and indemnifies and holds harmless FlyNamibia and its representatives against any claims and damages that may arise from the Passenger’s decision to continue with his/her journey, save for claims that may arise due to gross negligence of FlyNamibia and/or its representatives.

6.3.4 If the wheelchair assistance service is made available as requested, the Passenger avails of such service at his/her own risk and indemnifies and holds harmless FlyNamibia and its representatives against any claims and damages that may arise from the Passenger’s decision to continue with his/her journey, save for claims that may arise due to gross negligence of FlyNamibia and/or its representatives. The Passenger will be required to sign an indemnity prior to the wheelchair assistance service being rendered.

6.3.5 The following information is required for all medical clearance bookings:

a) The age and weight of the Passenger.
b) The reason for wheelchair or meet and assist.
c) Whether the Passenger can walk long distances.
d) Whether the Passenger can climb stairs.
e) Whether the Passenger can see to their own needs onboard the aircraft for the duration of the flight including toilet facilities.
f) Whether the Passenger can sit in an upright position and can bend knees at 90 degrees for the duration of the flight.
g) If a Manual wheelchair or a Battery-operated wheelchair.
h) The Weight of the wheelchair, including battery if applicable.

6.4 SITUATIONS WHERE DOCTORS MEDICAL REPORT IS REQUIRED

6.4.1 A Medical Report from an appropriately qualified doctor, bearing a date no more than ten (10) days before the flight date and time, which confirms that the passenger requires the assistance from FlyNamibia for the following:

a) Any type of heart condition
b) Any type of spinal or brain injury
c) Any type of cancer
d) Emphysema / COPD / Asthma
e) Strokes within the previous six (6) months
f) Parkinson’s Disease
g) Epilepsy
h) Serious back or Spinal problems within the previous six (6) months
i) Travelling with a premature Infant or Infant with a Medical Condition
j) Unaccompanied minors with a Medical Condition (escort recommended)

6.4.2 MEDICAL REQUEST FORMS

A Special Medical Needs Request Form (MEDA) is required to assess the passenger’s fitness to fly, especially if you need special attention or use any medical equipment on board.

A Medical Indemnity Form (MEDIF) should be completed by the passenger when requested by FlyNamibia.

Completed forms should be e-mailed to FlyNamibia Reservations Support Desk: info@flynamibia.com.na. 

All medical information is strictly confidential.

No medical clearance or special type of form is required for incapacitated Passengers who only require special assistance at the airport or during the embarkation or disembarkation process.

6.4.3 A Medical Report from a suitably qualified medical practitioner, bearing a date no more than ten (10) days before the Passenger’s flight date and time, which confirms the Passenger’s fitness to travel on all flights on which the Passenger intends to travel for ailments listed below:

a) Strokes within the previous 6 – 12 months

b) Serious back problems within the previous 6 – 12 months

c) Alzheimer’s/Parkinson’s Disease

d) Pregnant women who are experiencing complications or expecting more than one baby.

6.4.4 Mentally challenged Passengers must include their mental and physical age and declare that they are fit to travel.

6.5 DIABETICS

6.5.1 The Passenger will be allowed to take insulin and one needle onboard in the cabin, but the medication must be self-administered.

6.5.2 If the Passenger requires insulin needles, a suitably qualified medical practitioner’s note must be presented at the check-in counter and at the security checkpoints on the day of departure.

6.5.3 All medication must be kept in the Passenger’s cabin baggage.

6.6 PORTABLE OXYGEN CONCENTRATORS, VENTILATORS, RESPIRATORS, and CPAP/PAP MACHINES

6.6.1 PORTABLE OXYGEN CONCENTRATORS (POC)

Passengers are permitted one (1) portable oxygen concentrator that bears a label that indicates the device is FAA approved for carriage onboard the aircraft as cabin baggage and the following conditions have been met:

The passenger is responsible to consult with a doctor prior to travel with a POC – no letter is required by FlyNamibia for travel. The reason for the consultation is to ensure the device to be used in flight is suitable for the passenger’s needs and meets the FAA requirement (no proof needs to be provided to FlyNamibia of this consultation).

Passengers shall be solely responsible for the device throughout their journey and on board the airplane, this includes the operation of the device on board.

While flight attendants are trained to handle in-fight emergencies, flight attendants shall not provide medical assistance to the passenger when using a POC.

There is no electrical charging port on board FlyNamibia airplanes therefore the device cannot be charged on board, therefore this is the sole responsibility of the passenger to ensure the device is fully charged for use in flight.

The packaging of the device must not be damaged.

The POC shall be placed underneath the seat in front of the passenger provided there is a restraint bar present and may not obstruct any passenger movement areas. The device may not be placed in any baggage or in the overhead stowage.

All spare POC batteries shall be carried in the cabin with the passenger (refer to Lithium Batteries 10.5.6)

POCs are considered assistive devices and don’t count toward carry-on bag limits whether they are used on board.

6.6.2 PAP or CPAP EQUIPMENT, VENTILATOR and RESPIRATORY DEVICES

Portable self-powered using a gel or dry battery assistive devices such as personal ventilators, respirators, Continuous Positive Airway Pressure (CPAP) and Positive Airway Pressure (PAP) equipment may be carried and used on board subject to approval without a medical form at no charge as cabin baggage. These assistive devices are limited to one (1) unit per Passenger. Some seating restrictions may be necessary to comply with certain safety rules. The medical units must display a manufacturer’s label indicating the device meets FAA requirements.

6.6.3 An advance request for authority to FlyNamibia Reservations Support desk +264 83 339 0011 or email info@flynamibia.com.na no later than three (3) Business days before flight departure for Passengers using a ventilator, respirator, CPAP, PAP or Portable Oxygen Concentrator equipment onboard.

6.6.4 Please note that aircraft in-seat electrical power is not available for ventilators, respirators, CPAP, PAP or POC, therefore Passengers must have an ample supply of fully charged batteries for the flight to cover any unforeseen delays.

6.7 MENTAL DISABILITY

6.7.1 To travel in complete safety, mentally disabled passengers must be able to understand and implement security measures. However, it is important to consider all aspects of air travel:

a) The path through large airports can be complex, long, and difficult.
b) Safety, police, and customs checks can take time, be stressful and, at times, intrusive.
c) International airports may pose linguistic and orientation difficulties.
d) The flight can experience turbulence and/or require a passenger to perform unusual safety measures.

We strongly advise against overestimating the capacity of a mentally disabled person to deal with these eventualities.

6.7.2 For certain types of disabilities that cause memory loss or orientation difficulties (e.g., Alzheimer’s), the risk of misinterpreting instructions provided by the crew is real. Examples include disembarking without waiting for assistance which can have serious consequences including confusion at the terminal or outside, taking the wrong transportation and problems recognising where one is. If the person traveling may find him/herself in this situation, we strongly recommend that he/she travels with a companion.

6.7.3 While no physical identification is required to identify mentally disabled passenger on board, it is important that the cabin crew members can identify them to provide the assistance required, especially in emergency situations. We therefore strongly recommend that you inform us of any mentally disabled passengers.

6.7.4 Assistance services for mentally disabled passengers do not include:

a) help eating, drinking, or taking medication,
b) assistance in the restrooms,
c) any other form of personal assistance.
d) It is therefore necessary to ensure that the unaccompanied passenger can perform certain duties necessary during air travel, without outside help.

If this is not the case, we strongly recommend that mentally disabled passenger travel with a companion to avoid any difficulty on board.

6.7.5 A medical practitioner must issue a medical certificate, certifying such a person is suitable for carriage by air and confirming that there is no risk of violence from such a person.

6.7.6 If the Passenger’s mental age is 11 years and younger, then they shall be treated as an Unaccompanied Minor see Clause 6.13. If the mental age is 12 years and older then FlyNamibia requires an escort or carer who must be 18 years and older to accompany such Passenger.

6.8 CARRIAGE OF PREGNANT PASSENGERS AND NEWBORN CHILDREN

6.8.1 FlyNamibia will carry pregnant Passengers as provided for below. All pregnant women beyond twenty-eight (28) weeks gestation must provide a signed letter by a suitably qualified Gynaecologist, General Medical Practitioner or Midwife, stating the following:

a) Passenger’s due date and term of pregnancy.

7.1 CHECK–IN TIMES

Passengers must present themselves for check-in at the designated check-in counter no later than the time stipulated below before the scheduled departure time of the flight as indicated on the Passenger’s Ticket.

7.2 FLIGHT CLOSURE TIMES

7.3 FLIGHT BOARDING TIMES

7.4. BOARDING GATE CLOSING TIMES

7.4.1 The Passenger must be present at the boarding gate no later than the time specified on the Passenger’s boarding card.

7.4.2 Passengers that check-in must report directly to the boarding gates within the times stipulated above. Failure to do so will result in the Passenger and their Checked Baggage being offloaded from the flight and will be deemed a “no-show” and the Ticket flight coupon will be forfeited. FlyNamibia will not be liable for any loss or expense incurred due to the Passenger’s failure to comply with this provision.

7.5 GENERAL CHECK–IN INFORMATION

7.5.1 Notwithstanding the provisions of Clause 7.1 (Check-in Times), check-in deadlines are different at the various airports and FlyNamibia recommends that the Passenger informs themselves about these check-in deadlines and honour them accordingly. The Passenger’s journey will be more convenient if the Passenger allows sufficient time to comply with the check-in deadlines.

7.5.2 FlyNamibia reserves the right to cancel the reservation if the Passenger does not comply with the check-in deadlines indicated.

7.5.3 Self-service check-in facilities include Online and Kiosk. Passengers can check-in on a computer, tablet, or smartphone via:

https://checkin.si.amadeus.net/static/PRD/WV/#/identification

Online check-in opens 24 hours before departure time and closes 60 minutes before scheduled flight departure.

7.5.4 FlyNamibia does not assume any responsibility for failed or wrongful displays on the airport monitors. Passengers are required to present themselves no later than the time stipulated on the boarding pass for boarding and will be informed at the boarding gates of any irregular operation by FlyNamibia representative.

7.5.5 FlyNamibia cannot be held liable for missed flights due to heavy traffic, roadworks, traffic jams, load shedding, forgotten documents, long queues and congestion for security checks and passport control which are beyond FlyNamibia’ s control. We strongly encourage you to have a considerable amount of time available in between flights to allow you to make the connecting flight hassle-free.

7.6 CHECK–IN OPTIONS

7.6.1 Check-in options available for FlyNamibia flights.

Check-in at the Airport: Check-in at a FlyNamibia designated counter at the airport no later than 2 hours for domestic and 3 hours for regional flights. A printed boarding pass, e-mail boarding pass or SMS boarding pass is available.

Self-Service Kiosk: At all major airports, use the self-service check-in kiosks to check in and have a boarding pass printed and proceed with baggage to the FlyNamibia check-in counter. In the event of hand luggage only, proceed directly to the security gate.

Web and Mobile Check-in: Passengers may check-in online 24 hours prior to flight departure time on any smartphone-enabled device. Show the online boarding pass at the security gates and boarding gates for scanning and processing. No third-party check-in is allowed.

For home-printed boarding passes, the entire boarding pass document must be printed on A4 paper and be legible and have a minimum resolution of 300 dpi. If these conditions are not met the Passenger will be required to collect a boarding pass at the check-in counters or the self-service kiosk. If the Passenger has no check-in luggage you may proceed directly to security without reporting to the check-in counter.

7.6.2 Certain airports have a baggage drop counter where the Passenger can hand in the bag no later than sixty (60) minutes prior to departure. Failure to do so will cause the Baggage not to be loaded onboard the aircraft. Baggage must conform with FlyNamibia’ s baggage policy and for safety reasons, certain dangerous articles must not be carried in Passenger’s Baggage.   Please refer to Clause 10.4 (Items Not Allowed in Passenger’s Baggage).

7.6.3 If a baggage drop counter is unavailable, a normal check-in counter can be used.

7.6.4 Passengers need to check the flight information screens in the departure terminal for boarding and gate information as this will not be printed on the home-printed boarding pass.

7.6.5 Boarding commences in advance prior to flight departure time. Passengers who fail to present themselves at the boarding gate on time will be denied travel without compensation and baggage offloaded. Boarding times vary across the FlyNamibia network see Clause 7.3 (Flight Boarding Times). Please allow enough time to pass through Immigration and Security. High traffic at peak times will be experienced so please allow more than 2 hours before departure time for boarding formalities.

7.6.6 All Passengers using the online check-in facility must produce valid identification, as provided for in Clause 3.1.1 (Tickets and Identification), which will be checked at the boarding gate. Any Passenger without the appropriate identification will be denied boarding and their Baggage offloaded from the aircraft if applicable.

7.6.7 Any Passenger failing to present their boarding pass at the boarding gate will be required to have the boarding pass reissued at the FlyNamibia check-in counter. On return to security, the Passenger will be obliged to resubmit themselves for the security screening. FlyNamibia accepts no liability where such process results in a Passenger missing their flight by failing to report at the boarding gate at the stipulated time before the flight’s departure.

7.6.8 Passengers travelling with hand luggage should ensure that it meets FlyNamibia’ s requirements with respect to number, size and weight of articles being carried and does not contain any sharp or dangerous objects. FlyNamibia reserves the right to refuse acceptance of hand luggage that is not in conformity with its baggage policy.

7.6.9 FlyNamibia reserves the right to suspend or terminate the online check-in facility for certain flights from time to time at its discretion. In this case the Passenger will be required to check-in in accordance with the normal airport check-in procedure.

7.6.10 Passengers who have checked-in online and are no longer travelling will need to cancel check-in acceptance no later than 1 hour prior to the scheduled departure time to avoid being a no-show on the flight they were booked to travel on.

Online check-in can be cancelled on www.flynamibia.com.na and on the by selecting the “Check-In” tab and logging in and proceed to select the “cancel check-in” option and follow the prompts.

If a passenger’s coupon shows “C” status, please ensure the passenger is offloaded from the flight before the reservation is cancelled.

For rebooking or further assistance contact your travel agent or nearest FlyNamibia Ticketing Office.

8.1 RIGHT TO REFUSE CARRIAGE

FlyNamibia reserves the right to refuse to carry a passenger and their baggage if they have previously been notified that they are not permitted to board a FlyNamibia flight. In such cases, the passenger is entitled to a full refund. This decision is made at the discretion of FlyNamibia. 

FlyNamibia shall refuse to carry the Passenger and the Passenger’s Baggage if one or more of the following have occurred or FlyNamibia reasonably believes may occur:

8.1.1 Such action as is necessary to comply with any applicable government Laws, Regulations, and Orders.

8.1.2 The carriage of the Passenger or the Passenger’s Baggage is in contravention of any applicable government Laws, regulations, and orders.

8.1.3 The carriage of the Passenger or the Passenger’s Baggage may endanger or affect the safety, health and/or materially affect the comfort of other Passengers and crew.

8.1.4 The Passenger’s mental or physical state, including suspected impairment from alcohol, drugs or is intoxicated under the influence of alcohol and presents a hand or risk to themselves, to Passengers, to crew, or to property.

8.1.5 The Passenger has committed misconduct on a previous flight, and FlyNamibia has reason to believe that such conduct may be repeated.

8.1.6 The Passenger has refused to allow a security check on themselves or their baggage.

8.1.7 The Passenger has not paid the applicable fare, taxes, fees, or charges.

8.1.8 The Passenger does not meet the requirements in relation to the Passenger’s medical fitness to fly.

8.1.9 The Passenger presents a Ticket that has been acquired unlawfully or by fraudulent means (for example stolen credit or debit card) in our reasonable opinion, or has been reported as being lost or stolen, is a counterfeit, forged or falsified or the Passenger cannot prove that the Passenger is the person named on the Ticket.

8.1.10 The Passenger has failed to comply with the requirements concerning coupon sequence and use, or the Passenger presents a Ticket that has been issued or altered in any way, other than by FlyNamibia or an Authorised Agent.

8.1.11 The Passenger has disobeyed instructions relating to safety or security from the ground staff or flight crew.

8.1.12 The Passenger uses threatening, abusive, insulting, or indecent words or behaviour or manner to any person, including ground staff, members of crew or other Passengers prior to or during any of the operations of embarkation on the Passenger’s flight, or disembarkation from a connecting flight, or on board the aircraft before take-off.

8.1.13 The Passenger appears in FlyNamibia’ s reasonable opinion, not to meet Visa requirements or not to have valid or lawfully acquired travel documents or the Passenger has acquired them by fraudulent means or destroyed the travel documents aboard the aircraft or between the check-in and boarding or refuses to allow FlyNamibia to copy the travel documents or surrender the travel documents.

8.1.14 The Passenger has made a hoax bomb threat.

8.1.15 The Passenger has committed a criminal offence during the check-in or boarding processes or on board the aircraft prior to take off.

8.1.16 The doctor’s letter or Medical Clearance report is not completed by a medical practitioner (registered doctor), or the contents are false and/or do not match the medical condition declared by the Passenger or are seen as an excuse to travel without the required clearances.

8.2 REIMBURSEMENT OF COSTS

If the Passenger is refused carriage for any of the reasons set out above, the Passenger will be obliged to reimburse FlyNamibia for any costs FlyNamibia incurs resulting from:

a) Repair or replacement of property lost, damaged, or destroyed by the Passenger.
b) Compensation FlyNamibia is obliged to pay to any Passenger or crew member affected by the Passenger’s actions.
c) Delaying the aircraft for the purpose of removing the Passenger and/or the Passenger’s Baggage.
d) Any consequential costs or losses that FlyNamibia may incur because of the Passenger’s conduct or misconduct.
e) FlyNamibia reserves the right to apply towards such payment or expenditure the value of any unused carriage on the Passenger’s Ticket or any of the funds in our possession.

8.3 GROUND SERVICES

FlyNamibia does not guarantee the provision/availability of equipment and services on the ground at the airports, including airport lounges. FlyNamibia does not guarantee that ground services will always conform to their exact description since some services are provided by third parties to our order.

8.4 ON BOARD SERVICES

8.4.1 All meal requests (on meal-catered routes) must be ordered by no later than three (3) Business Days prior to the departure time. Meal selections are based on one of the following meal choices:

VGML – Vegetarians 

8.4.2 For operational reasons, FlyNamibia does not guarantee the availability of special meals or any other type of meals. FlyNamibia does not guarantee that special meals will always conform to their exact description since it has been prepared by third parties to our order.

8.4.3 FlyNamibia does not accept requests for nut-free meals and does not guarantee that the environment aboard its aircraft will be nut or nut-produce-free. It is the Passenger’s responsibility to take the necessary precautions if you may suffer from any nut-related allergies of any nature whatsoever.

8.5 WEIGHT LIMITATIONS

If the event that FlyNamibia reasonably believes that its aircraft weight limitation or seating capacity would otherwise be exceeded, FlyNamibia will decide within its reasonable discretion which Passengers and Baggage shall be carried in the interest of the safety of our Passengers.

9.1 GENERAL

9.1.1 Whilst FlyNamibia will make all reasonable endeavours to provide the service as indicated on the Electronic Ticket (E-ticket) Itinerary, flight times, aircraft types and flight schedules are subject to change without prior notice.

If FlyNamibia is forced to modify a Passenger’s itinerary due to an event or circumstance beyond its reasonable control, including the actions or inactions of third parties such as government authorities, civil aviation authorities, airports, air traffic control, and other public authorities, and as a result, the Passenger experiences non-performance, partial performance, or a delay, FlyNamibia will attempt to reduce the impact of such events on the Passenger by proposing an alternate itinerary. Whilst FlyNamibia shall make reasonable endeavours to mitigate the impact of such events on the passenger, by offering an alternative itinerary, it shall have no additional liability to the passenger.

9.1.2 Should FlyNamibia make an Involuntary Change to the Passengers itinerary, after the issue of the E-ticket, FlyNamibia may offer an alternative itinerary.

If the alternative itinerary is not accepted by the Passenger, FlyNamibia may offer to extend the ticket validity to two years (from the original date of issue), allow the Passenger one free date change which must fall within the ticket validity and the same ticketed class of travel, at no additional cost. If the flight subsequently chosen by the Passenger does not have seats available at the original fare stated on the E-ticket Itinerary, the Passenger will be liable for any difference in fare and taxes, but the rebooking fee will be waivered.

Should the Passenger no longer wish to travel due to the changes to the itinerary the Passenger may request a refund as per the fare rules and the terms of Clause 11.2 (Involuntary Refunds). FlyNamibia will have no liability to the Passenger for any loss or expense whatsoever because of the changes to the Passengers itinerary.

9.1.3 In the process of accepting and confirming the Passenger’s booking, FlyNamibia or our Authorised Agent will reconfirm with the Passenger their flight itinerary and number of seats to be booked which will be displayed on the E-ticket Itinerary Receipt.

Should FlyNamibia subsequently be required to make changes to the Passengers itinerary, after the E-ticket has been issued, it is the Passenger’s obligation to FlyNamibia or its Authorised Agent to have provided complete and accurate contact information to enable FlyNamibia or the Authorised Agent to notify the Passenger of any such change. Should such contact information not have been provided, be incomplete or erroneous FlyNamibia shall have no liability to the passenger for not advising of the change.

9.1.4 FlyNamibia accepts no further liability to the Passenger or Travel Agent for passenger expenses, any supplemental costs or loss whatsoever.

9.2 DISRUPTION TO OPERATION AS A RESULT OF GOVERNMENT REGULATIONS

9.2.1 The provisions below apply at any time that any jurisdiction in which FlyNamibia operates is in a state of disaster, a state of emergency or any similar state declared by a person of competent authority.

9.2.2 The Passenger recognises that due to the measures implemented and subject to change by authorised government representatives in the relevant jurisdiction, FlyNamibia’ s typical, scheduled, or planned operations may encounter disruptions. These disruptions may encompass, but are not restricted to:

9.2.2.1 limitations on the air routes on which FlyNamibia may operate, necessitating the cancellation of flights.

9.2.2.2 closures of national or provincial borders, necessitating the cancellation of flights.

9.2.2.3 closures of airports, temporarily or permanently, to either or both of international and domestic flights.

9.2.2.4 limitations placed on the capacities of airports to accommodate passengers which may necessitate the cancellation or rescheduling of flights.

9.2.2.5 changes to the operating hours of airports, which may necessitate the cancellation or rescheduling of flights.

9.2.2.6 changes to the hours of curfew within a province, or nationally, which may necessitate the cancellation or rescheduling of flights.

9.2.2.7 restrictions on the number of passengers that may be accommodated on theAirline’s aircraft.

9.2.2.8 restrictions on the provision of refreshments and other amenities on FlyNamibia’ s aircraft.

9.2.2.9 health screening and certification requirements placed on Airline’s staff and passengers which may render some staff or passenger’s ineligible to board an aircraft; and

9.2.2.10 conduct requirements placed on passengers applicable while in an airport and while in an aircraft.

9.2.3 FlyNamibia will employ reasonable measures to alert the Passenger, as soon as reasonably possible, to any changes which FlyNamibia is required to make to any of its scheduled flights because of such measures, and which will have a material impact on the Passenger, such as the cancellation of a flight or the rescheduling of a flight.

9.2.4 FlyNamibia will not be liable to any Passenger for any alleged loss or damage, howsoever arising, incurred as a result of FlyNamibia’ s compliance with the measures put in place by the competent authority representing the government of the applicable jurisdiction and/or as a result of FlyNamibia being obliged, or electing to, make changes to its scheduled operations and/or as a result of the Passenger not receiving notice of any operational changes affecting the Passenger.

9.3 REMEDIES FOR CANCELLATION, REROUTING AND DELAYS FOR TECHNICAL OR OPERATIONAL DELAYS CAUSED BY FLYNAMIBIA (excluding Force Majeure and Force Majeure for 3rd parties)

9.3.1 There is a possibility that flight departure times may experience delays and flight durations may be affected by circumstances beyond FlyNamibia’ s control, such as air traffic control delays or strikes. FlyNamibia will make every reasonable effort to prevent any delay in providing transportation to the Passenger and their Baggage. These measures may include using an alternative aircraft or arranging for a flight to be operated for FlyNamibia by an alternative Airline.

9.3.2 The Passenger will be entitled to choose one of the following three (3) available Remedies in the event of a cancellation or a Schedule Change because of Technical or Operational reasons and FlyNamibia –

a) fails to stop at the Passenger’s destination, or
b) cause the Passenger to miss a connecting flight with FlyNamibia or with another Airline for which the Passenger holds a through confirmed Ticket* (with a planned connection time of twenty-four (24) hours or less) and adequate time existed to make the connection after the scheduled time of arrival of the Passenger’s flight.

*Exception for separate Tickets when travelling from one FlyNamibia flight to another FlyNamibia flight.

9.3.2.1 Remedy One – FlyNamibia will transport the Passenger on the next available FlyNamibia flight without any additional cost as soon as operationally feasible, and if required, will extend the validity of the Passenger’s Ticket to cover the new carriage. If the Passenger agrees to this resolution, they will not have any further claims against FlyNamibia.

9.3.2.2 Remedy Two – FlyNamibia will reroute the Passenger under comparable transport conditions to the destination and class shown on the Passenger’s Ticket without additional charge on another FlyNamibia flight on which space is available or on the flight of another Airline with whom FlyNamibia has an agreement with, or by other mutually agreed means.

Should there be no reasonable flights available, FlyNamibia will reroute the Passenger to the closest possible alternative destination in agreement with the Passenger.

Any ground services from there will be for the Passenger’s expense (this expense should be claimed from the Passenger’s travel insurance). If the Passenger accepts this remedy, it is the Passenger’s responsibility to familiarise the alternative carrier’s conditions of carriage and the Passenger will have no further claims against FlyNamibia whatsoever.

9.3.2.3 Remedy Three – FlyNamibia will give the Passenger an involuntary full refund in accordance with Clause 11.2 (Involuntary Refunds). If the Passenger accepts this remedy, the Passenger will have no further claims against FlyNamibia whatsoever.

9.3.3 Where a flight has been Cancelled or is subject to a long delay (excluding weather delays) exceeding two (2) hours, Passengers are entitled to receive a refreshment (limited to coffee/tea or a soft drink/juice) (excluding alcohol) from FlyNamibia.

9.3.4 Should the Passenger, who is not departing from an airport within the vicinity of the Passenger’s home address, be forced to stay overnight due to a cancelled flight for which FlyNamibia is responsible due to Technical and Operational constraints (and not weather-related cancellations), FlyNamibia will offer the Passenger suitable hotel accommodation for the first twenty-four (24) hours, transport between the airport and the place of accommodation, dinner, breakfast and lunch if applicable in the event of a Cancelled flight over the applicable meal period.

9.4 WEATHER DELAYS

9.4.1 FlyNamibia may encounter unavoidable delays caused by uncontrollable adverse weather conditions. In such instances, to ensure the safety of its Passengers, FlyNamibia will either:

a) Cancel the flight,
b) Return to the airport of departure, or
c) Divert to another destination.
d) FlyNamibia will not be liable to cover any Passenger expenses that arise because of the delay, diversion, or disruption due to the weather.

9.4.2 In the event of a delay, diversion, or disruption due to adverse weather conditions, FlyNamibia will not assume any liability for connecting flights that the Passenger may miss because of the delay or diversion.

Neither will FlyNamibia be held liable for any hotel, meals or surface transport costs arising from such delays or diversions. The same applies to a flight having to divert back to the airport of origin.

9.4.3 In the event of a flight being Cancelled or Diverted because of adverse weather conditions, FlyNamibia will offer the Passenger a choice between making an alternative reservation within the validity of the ticket subject to availability or a refund.

The FlyNamibia Reservations Support desk needs to be contacted for Refund Authority Waivers for a full refund less the administration fee. The standard FlyNamibia Refund administration fee of NAD440.00 (four hundred and forty Namibian Dollars).

9.5 SCHEDULE CHANGE

9.5.1 A FlyNamibia schedule change is a planned flight change or cancellation of a flight that occurs more than 24 hours prior to departure. Circumstances may require FlyNamibia to make schedule changes after publication of our flight schedule.

9.5.2 When a FlyNamibia flight is rescheduled, all booking offices that have made changes in the PNR and the details of such changes will be advised. Schedule change may include a change in the arrival or departure times, flight number, class of service involving a change in a booking designator, frequency of operation or the airports served. The booking office will take appropriate action based on the notification of change.

9.5.3 The Schedule Change policy is applicable to passengers holding confirmed reservations and who have purchased a ticket prior to the schedule change taking place. Passengers holding confirmed reservations but who have yet to purchase a ticket can be rebooked onto another flight at the applicable fare.

9.5.4 TICKETS BOUGHT DIRECTLY FROM FLYNAMIBIA

If you booked with FlyNamibia through our  website www.flynamibia.com.na or  FlyNamibia office bookings, our airport ticket office or our appointed General Sales Agent then FlyNamibia will send you an email and/or SMS to notify you of a flight schedule change provided your contact details (mobile number and email) are provided in the booking. You agree and accept that these changes are in order unless you contact FlyNamibia to advise otherwise to change to an alternative flight or to cancel your booking.

9.5.5 TICKETS BOUGHT VIA A TRAVEL AGENT OR THIRD-PARTY WEBSITE

When booking a flight through a Travel Agent or a third-party travel company the passenger will be required to contact the original booking agent for further assistance and handling of any flight schedule changes made to your booking.

FlyNamibia will notify the original booking agent via a message in the reservation system and the onus lies with the original booking agent to reissue the ticket after accepting the FlyNamibia schedule change or alternatively cancel the booking.

Travel companies include bookings made through a third-party website e.g., Expedia, Travelstart, Computicket or IATA Travel Agencies.

Any changes to your E-ticket made by a third party or Travel Agent may carry a cost in terms of your contract with the travel company. That cost is for your account and is not payable by FlyNamibia nor can it be claimed from FlyNamibia.

9.5.6 FlyNamibia accepts no further liability to the Passenger or Travel Agent for passenger expenses, any supplemental costs or loss whatsoever due to a Schedule Change.

9.6 DENIED BOARDING

9.6.1 As a matter of policy, FlyNamibia does not oversell its flights. There are however times when the Passenger will be denied boarding on a flight if FlyNamibia experiences:

9.6.1.1 Changes in the weather (head or tail winds, heat, rain, cyclones etc.) that limits FlyNamibia to carry fewer Passengers than planned due to the weight restrictions imposed on the aircraft.

9.6.1.2 An aircraft gauge change resulting in more Passengers being booked than the capacity available.

9.6.1.3 A payload restriction, which are limits placed on the aircraft when flight planning taking into consideration the fuel requirements which could include uplifting extra fuel due to bad weather en-route or temperature changes or unforeseen amount of Baggage accepted for a flight.

9.6.1.4 Oversold flights, when there are more checked-in passengers than seats due to aircraft changes, for operational reasons, or system error. FlyNamibia will ask for passengers who are willing to voluntarily give up their seats in exchange for a compensation voucher.

9.6.2 In the unlikely event that FlyNamibia is not able to provide the Passenger a seat for a flight for which they have a confirmed reservation, and the Passenger has met all applicable check-in and boarding deadlines, FlyNamibia will carry the Passenger on another FlyNamibia flight. FlyNamibia shall provide compensation to those Passengers denied boarding in accordance with our denied boarding policy in terms of Clause 9.5 (Denied Boarding Compensation).

9.6.3 Alternatively, the Passenger may choose to receive an Involuntary Refund in respect of the Ticket less a reasonable administrative charge prevailing at the time of the refund. The standard FlyNamibia Refund administration fee of NAD440.00 (four hundred and forty Namibian Dollars).

9.6.4 FlyNamibia accepts no further liability to the Passenger for any loss or expense whatsoever.

9.7 DENIED BOARDING COMPENSATION

9.7.1 In the event FlyNamibia needs to deny boarding to a Passenger, the Passenger will not be denied a seat until FlyNamibia first asks for volunteers willing to give up their confirmed seats in exchange for compensation and travel on the next available WV flight.

In the event of an overbooked flight, FlyNamibia will call for volunteers who are prepared to surrender their confirmed reservation in exchange for an agreed compensation credit voucher.

9.7.2 If there are not enough volunteers, FlyNamibia will deny boarding to Passengers in accordance with its company policy on boarding priority. If a Passenger is involuntarily denied boarding and has met all the applicable check-in and boarding deadlines, FlyNamibia will transport the Passenger on the next available WV flight. A letter of compensation will be e-mailed to the Passenger from the FlyNamibia Customer Care department which will entitle the Passenger to:

a) A compensation voucher that is redeemable on www.flynamibia.com.na on FlyNamibia operated flights only.
b) The compensation voucher is valid for three (3) years from date of issue.
c) The compensation voucher is issued in Namibian Dollars (NAD) regardless of the ticket currency the ticket was issued in.
d) The compensation voucher cannot be exchanged for cash.
e) Once the compensation voucher has been used, the portion of the funds used to purchase tickets or services on FlyNamibia remains Non-Refundable.

10.1 BAGGAGE ALLOWANCE

10.1.1 You may carry free of charge Baggage as specified and subject to the conditions and limitations in our regulations.

10.1.2 Your free baggage allowance will be shown on your ticket, or in the case of an electronic ticket, on your itinerary and receipt and will depend on our baggage regulations applying at the time of your flight. If you are in doubt, please ask us or our authorised agents for details of your free baggage allowance and our baggage regulations.

For further information refer to “important information” on  www.flynamibia.com.na for the current Baggage policy.

10.1.3 CABIN BAGGAGE

10.1.3.1 No bag shall exceed 56cm x 36cm x 23cm (total dimensions of 115cm) or weigh more than eight (8) kilograms per bag.10.1.3.

10.1.3.2 Handbags are considered part of a female’s wardrobe and not as hand baggage.

10.1.3.3 Slim-line laptop bags must be of a size and thickness specifically designed to carry a laptop and charger. Bags capable of carrying other items such as documents and clothes are not permitted.

10.1.4 CHECKED BAGGAGE

Free Baggage Allowance – Weight Concept:

Note: for connecting WV flights, the free baggage allowance exception shall apply if the connection is within 24 hours.

10.1.4.1 FlyNamibia reserves the right to weigh and measure the Passenger’s cabin Baggage and if it exceeds the measurements above, accept it as Checked Baggage only. If you do not concede to this, we will deny the Passenger and Baggage carriage on the flight and the normal fare rules of the Ticket will apply.

10.1.4.2 Individual sports persons or sports groups will be permitted sporting equipment (subject to SPEQ items listed in 4.4 of the WV baggage policy) packed as one-piece, maximum 15kg on top of the free checked baggage allowance allocated on the ticket. Any sporting equipment not listed in 4.4 will form part of the ticketed free checked baggage allowance.

10.1.4.3 Should the overall baggage allowance weight exceed the free allowance, excess baggage rates will apply. The maximum overall allowance that can be carried free of charge varies according to the class and destination.

10.1.4.4 Example of the overall free baggage allowance is 20kg permitted on an Economy class ticket and an additional 15kg permitted for a golf bag which means the total free baggage allowance is 35kg before excess baggage charges will apply.

10.1.4.5 Individual sports items with maximum dimensions of 190 x 75 x 65 cm are permitted. Sports items exceeding these dimensions cannot be transported as checked baggage and must be sent as cargo.

10.1.4.6 Sports equipment bags and cases cannot contain clothing or other personal items. They must be used only to carry sports equipment.

10.1.4.7 Aircraft restrictions limit the quantity and types of certain sports equipment that can be accepted so it is advisable to pre-book such items.

10.2 EXCESS BAGGAGE

10.2.1 If your baggage exceeds the free baggage allowance, you will need to pay an additional fee. For information about excess baggage rates, please contact FlyNamibia’ s ticket office +264 83 339 0011 or our Authorised agents.

Please note that the carriage of excess baggage is subject to availability. FlyNamibia uses weight concept as follows:

10.2.2 Due to the nature of the smaller airports which FlyNamibia serves with medium-size aircraft, hold space may be restricted on full flights and/or in certain weather conditions. In the interest of operational safety, FlyNamibia may opt to carry some baggage on the next available flight. There is no guarantee that the baggage will be carried on the same flight.

The baggage allowance will vary and may be less than 20kg on the routes operated by Cessna Caravan aircraft. Please refer to the FlyNamibia’ s Baggage policy for baggage weight requirements.

10.2.3 An additional baggage allowance is available for purchase on most FlyNamibia-operated flights indicated by a ‘WV’ flight number. This additional baggage is subject to space available on the aircraft. Very important to note:

a) Additional baggage purchases are valid per sector. Multiple FlyNamibia sectors will require multiple purchases.
b) Excess baggage charges for other Airlines or connecting flights need to be paid directly to FlyNamibia concerned.
c) If you have purchased insufficient excess baggage online, additional excess baggage can be purchased at the applicable airport.
d) No single item of checked baggage may exceed 32kg.
e) Online excess baggage purchases are restricted to checked baggage only.
f) All excess baggage purchases are non-refundable regardless of whether they are utilized or not.

10.3 BAGGAGE PROCEDURES AND REQUIREMENTS

10.3.1 FlyNamibia will not be held responsible for any damage to Unchecked Baggage unless it is a result of gross negligence or wilful misconduct on their part, and the Passenger can provide reasonable proof of such behaviour.

10.3.2 Guidelines for Checked-in Baggage:

a) Pack your own baggage and do not leave it unattended.

b) Secure all straps and handles to prevent them from getting caught in conveyor belts or other equipment.

c) Before check-in or departure, remove all valuable items, important documents, spare lithium batteries, dangerous goods, and other similar items from your Checked or Skycheck Baggage.

d) Pack your baggage appropriately to prevent damage.

e) It is the passenger’s responsibility to ensure that their baggage is adequately insured.

10.3.3 FlyNamibia will take reasonable steps to ensure that your baggage is handled with care. However, its liability for any loss, delay, or damage to your baggage is limited by the applicable Convention unless you declare a higher value for your Checked Baggage in advance and pay additional charges to FlyNamibia.

10.3.4 FlyNamibia will not accept liability for fragile, valuable, perishable articles or Baggage that is packed in damaged or unsuitable containers.

10.3.5 Before traveling, the Airline recommends that the Passenger obtains adequate travel insurance coverage.

10.3.6 To comply with health and safety regulations, FlyNamibia cannot accept any individual piece of baggage that weighs more than thirty-two (32) kilograms, except for specific items like musical instruments, electric wheelchairs, pets, sporting equipment, and television news cameras. This applies only to individual items and does not impact on the overall baggage allowance stated on the ticket.

10.3.7 FlyNamibia will not be held responsible for minor damage to Checked Baggage, such as scratches, dents, nicks, cuts, scuffs, stains, dirt, or loss of external locks, straps, name tags, or other external features resulting from normal baggage handling procedures.

10.3.8 Baggage Exceptions apply:

If passage is on the FlyNamibia safari/Zambezi services – Cessna Caravan operations, an allowance of 18Kg only will be permitted per adult Passenger provided such is packed in a soft pliable bag. Note: no excess baggage will be permitted

10.3.9 It is illegal to carry baggage on behalf of other Passengers and Passengers should refuse to carry in Checked or Unchecked Baggage, packages or objects received from strangers.

10.3.10 Bulky and Out of Gauge baggage items include baggage that is very heavy, too large, very light, fragile, does not have at least one flat surface or can damage, slow down or break the baggage handling sortation system e.g., sports equipment, kit bags, golf bags, infant car seats, prams, and strollers etc. This type of baggage exceeds normal conventional baggage and special handling is required.

10.3.10.1 The following dimensions are permitted to fit (in-gauge) on the conveyor belt with a

maximum total dimension of 155cm:

Any baggage items exceeding the dimensions above must be transported as cargo.

10.3.10.2 Fragile, Bulky and Out of Gauge items shall be secured in such a way to ensure:

1. Only regular shaped bags will be accepted. Round bags are not permitted and must have at least one flat surface.
2. No parts are extruding that could damage baggage systems or personnel.
3. Items are sealed so no liquids would leak, nor items could dislodge or fall out.
4. Only airport-approved baggage wrapping is permitted.

10.3.11 ALCOHOL-BASED HAND SANITISERS

a) Carriage of alcohol-based sanitisers maximum alcohol volume 70% by Passengers are accepted as part of Medicinal or Toiletry Articles as follows:

b) The sanitisers are acceptable as both Carry-on baggage and Checked baggage.

c) It is recommended that alcohol-based sanitisers be carried as hand baggage to avoid fire hazards.

d) Flip-top bottles are prone to leak due to cabin pressure fluctuations therefore use screw-top bottles or any other means to prevent leakage and when packed with equipment containing lithium batteries.

10.4 ITEMS UNACCEPTABLE AS BAGGAGE

10.4.1 The Passenger has a responsibility to familiarise with the rules related to Baggage and must not include specific items in their luggage. Failure to comply with these rules may result in the Passenger and their Baggage being refused carriage, with the applicable fare rules of the Ticket in effect. 

Furthermore, if a prohibited item is mistakenly included in the Baggage and causes damage, the Passenger cannot claim compensation for such damage.

10.4.2 The Passenger shall not include any of the following items in your Unchecked baggage or Checked Baggage:

10.4.2.1 Items that are forbidden from carrying by applicable Laws, regulations, orders, or governmental policy of any state to be flown from or to. The Passenger is accountable for acquainting themselves with the relevant Laws, regulations, orders, or governmental policies that may apply.

10.4.2.2 Items that are forbidden from being carried by FlyNamibia regulations.

10.4.2.3 Items likely to put the aircraft or people or property on board the aircraft in danger. These include the items shown in the ‘International Civil Aviation Organisation (ICAO) Technical Instructions for the Safe Transport of Dangerous Goods by Air’ and the ‘International Air Transport Association (IATA) Dangerous Goods Regulations’.

10.4.2.4 Items which the Airline reasonably consider unsuitable for carriage because they are dangerous, unsafe, too heavy, too big, fragile, or perishable or because of their shape or character. In deciding if items are unsuitable for carriage, FlyNamibia will take account of the type of aircraft being used.

10.4.2.5 If we discover that you are carrying forbidden items, we will refuse to carry them. If the Passenger is not familiar with those rules and regulations, please consult with FlyNamibia; accordingly.

10.4.2.6 Unless obtained from a medical practitioner, dentist, veterinarian, or pharmacist based on a written prescription or oral instruction, or otherwise obtained lawfully in accordance with relevant laws, any drugs as defined in the Drugs and Drug Trafficking Act 140 of 1992 shall not be allowed. The permissible drugs must be stored in your hand luggage, and you must carry a medical letter authorising the use and possession of the permitted drugs. Considering the public nature of airline travel and the business operations of FlyNamibia, if you fail to provide the required medical authorisation for the use and possession of Permitted Drugs, you will not be allowed to carry such items with you or place them in Checked or Unchecked Baggage.

10.4.2.7 Any items that may incur duty charges will be subject to such charges if a passenger is an unaccompanied child under the age of sixteen (16).

10.4.2.8 War material. Passengers must please consult with FlyNamibia if they have any doubt about whether any item constitutes war material.

10.4.3 Restrictions on Checked Baggage:

a) Fragile, Perishable or Valuable items including, but not limited to:
b) cameras and camera lenses
c) computer equipment
d) house or car keys
e) jewellery
f) mechanical car parts
g) medication or medical equipment which may be required inflight or during the Passenger’s trip or which cannot be quickly replaced if lost or damaged.
h) merchandise or stock (goods for sale, spare parts, trade samples etc.)
i) money
j) personal electronic devices
k) precious metals
l) samples
m) stored data
n) valuable documents (including business documents, Passports and other identification documents, negotiable papers, securities deeds etc.)
o) any other items that may be considered of value.

10.4.4 Restrictions on Cabin Baggage:

a) arms and ammunition
b) billiard, snooker, or pool cues
c) catapults
d) corkscrews
e) darts
f) duct tape
g) explosives or anything containing explosives (Christmas crackers, fireworks, or firecrackers) and incendiary materials.
h) handcuffs
i) hard sporting balls (including cricket, field, golf, hockey or billiard, snooker, or pool balls)
j) hypodermic needles and syringes (unless required for medical reasons and accompanied by a medical certificate confirming the medical condition necessitating carriage)
k) knitting needles
l) knives of any kind, type, shape, or size
m) letter openers
n) martial arts devices
o) mechanical car parts
p) metal cutlery
q) nail files
r) razor blades and straight razor blades (excluding safety razors and accompanying cartridge blades)
s) real, replica or toy weapons
t) scissors
u) slingshots
v) sporting bats and clubs (including, for example, baseball and softball bats, golf clubs, cricket bats, tennis racquets, badminton racquets and squash racquets etc.)
w) tradesmen’s tools

10.4.5 Prohibited Items:

Under no circumstances will certain items be accepted as Checked baggage, Carry-On baggage, or carried by the passenger. FlyNamibia prohibits the carriage of any items that we deem unsafe or hazardous to be carried on board an aircraft, including those that pose a potential risk to the aircraft, its occupants, or property, and those that contravene applicable laws or regulations. Making inappropriate comments or jokes about carrying such items is a criminal offense.

Such items include but are not limited to:

a) Toy guns
b) Disabling or electronic shock devices such as but not limited to pepper sprays and Tasers.
c) Fireworks
d) Oxygen bottle carried onboard for personal use.
e) Any small vehicles powered by lithium batteries such as balance wheels, hoverboards or mini Segways.

10.4.6 FlyNamibia reserves the right to prohibit any item that, in our reasonable opinion or the reasonable opinion of airport security personnel, could be used as a weapon that may cause injury or incapacitation or poses any other security or safety threat. This includes any article that could be adapted for such use.

10.4.7 If a Passenger’s Unchecked Baggage is converted to Checked Baggage, whether at the request of the Passenger or FlyNamibia, the Passenger must promptly remove all items prohibited from inclusion in Checked Baggage, as disclosed above.

10.4.8 If an item of Unchecked Baggage becomes Checked Baggage (whether at the Passengers request or FlyNamibia’ s request), the Passenger must immediately remove from it all items which are prohibited from inclusion in Checked Baggage as disclosed above.

10.4.9 FlyNamibia is not responsible for any item removed from the Passenger’s Checked Baggage or Unchecked Baggage and retained by airport security personnel. It is the Passenger’s responsibility to check the security requirements applicable to your flight and departure airport prior to travel and, if personal items are removed from the Baggage by airport security personnel, it is the Passenger’s responsibility to ensure that they obtain a receipt from the airport security personnel and make arrangements for collection of such items.

10.5 LITHIUM BATTERIES

10.5.1 Lithium batteries installed in equipment are common in cameras, laptop computers, mobile phones, portable music players etc, must be switched off with measures taken to ensure they cannot be accidentally activated when placed in baggage.

10.5.2 All spare lithium batteries shall only be permitted in Carry-on Baggage excluding SkyCheck Baggage which must be protected from short circuit.

10.5.3 Whether a lithium battery can be carried by air or not depends on its configuration and either Watt-hour (Wh) rating (for rechargeable) or Lithium Content (LC) (for non-rechargeable).

10.5.4 For devices carried in Checked Baggage and in Carry-on Baggage, measures must be taken to prevent unintentional activation:

a) Separate the battery from the device.
b) Batteries must be individually protected to prevent short circuits.

10.5.5 For spare batteries:

a) No more than twenty (20) individually protected spare batteries per person.
b) Batteries must be individually protected to prevent short circuits by placing them in original retail packaging or by otherwise insulating terminals e.g., by taping over exposed terminals or placing each battery in a separate plastic bag or protective pouch.

10.5.6 Use the following table to determine if the battery is acceptable:

 To convert Amp-hours (Ah) to Watt-hours (Wh) multiply Ah x Voltage.

10.5.7 Transportation of Portable Electronic Devices (PED) and spare batteries containing lithium batteries for personal use within, from and to Namibia for personal use by both crew and Passengers shall be limited to a maximum of fifteen (15) PED and maximum twenty (20) spare batteries per individual to carry onboard and in checked baggage. Quantities more than this shall be transported as cargo at the Passenger’s expense.

10.6 DANGEROUS GOODS

10.6.1 Dangerous Goods are items that may endanger the safety of an aircraft or persons on board the aircraft. They are also known as restricted articles and hazardous materials. Their carriage on aircraft is governed by the IATA Dangerous Goods Regulations and the Civil Aviation Safety Authority Regulations and must not be carried in Passenger or Crew Checked or Carry-on Baggage.

FlyNamibia does not permit carriage of Dangerous Goods on our aircrafts.

10.6.2 Civil Aviation Safety Regulations forbid the carriage of most items of Dangerous Goods onto an aircraft such as:

a) Flammable liquids Such as lighter or heating fuels, flammable paints, paint thinner etc.
b) Flammable solids Such as matches and articles which are easily ignited, substances liable to spontaneous combustion and substances which emit flammable gases on contact with water.
c) Gases Flammable, non-flammable and poisonous, oxygen tanks, deeply refrigerated gases such as liquid nitrogen.
d) Corrosives Such as mercury, acids, alkalis, wet cell batteries, drain cleaners etc.
e) Oxygen For medical use.
f) Explosives, munitions, fireworks, flares Including fire and Christmas crackers, toy caps, detonators, and fuses.
g) Spare batteries See Clause 10.5
h) Infectious substances that are known or expected to contain pathogens and other agents such as prions, which can cause disease in humans or animals.
i) Oxidizing materials Such as bleaching powder and peroxides.
j) Toxic substances Disabling or incapacitating sprays, infectious or biologically hazardous material e.g., infected blood, bacteria and viruses, poisons etc.
k) Magnetic Materials Strong magnets such as those in some loudspeakers and laboratory equipment
l) Radioactive Materials E.g., medicinal, or commercial isotopes
m) Miscellaneous Including asbestos, charcoal, and engines.

10.6.3 Dry ice can be used as a refrigerant to pack perishables in cabin baggage provided it is packaged in a ventilated container to permit the release of carbon dioxide gas. This is limited to one kilogram (1kg) of dry ice per Passenger.

Please note: the container must be declared upon check-in and marked with the following information:

a) Name of the contents being cooled.
b) Net weight
c) A sticker clearly visible with the words “DRY ICE”.

10.7 LIMITED RELEASE BAGGAGE

10.7.1The term “Limited Release baggage” refers to the restriction of FlyNamibia’ s liability for any loss or damage incurred by any identified item of Checked Baggage that the Passenger wishes to carry with them.

10.7.2 Limited Release baggage includes all goods, bags, sporting equipment, etc. that cannot be delivered to the Baggage distribution section via the standard conveyor belt. This category also includes Baggage that is improperly packed, fragile, perishable, not permitted as Cabin Baggage, or checked in late.

10.7.3 Items that fall under the Limited Release procedure are transported at the Passenger’s own risk. By handing over such duly identified Baggage items to FlyNamibia, the Passenger indemnifies FlyNamibia against any subsequent claims for alleged damage or theft to the items or their contents.

10.8 HUNTING RIFLES AND AMMUNITION

10.8.1 No hand weapons (small arms, handguns i.e., pistols/revolvers used for self-defence purposes will be accepted or may be transported on FlyNamibia.

10.8.2 Only Hunting Rifles, Hunting Handguns (used for the hunting of game), Hunting Shotguns and Sport Firearms will be transported as Checked baggage. A handling fee is applicable to/from all destinations operated by FlyNamibia and payment made at time of booking. 

Passengers under the age of eighteen (18) will not be allowed to check in any type of firearm or weapon as Checked Baggage.

10.8.3 If the Passenger wishes to carry rifles and shotguns as Checked Baggage it is the Passenger’s responsibility to inform themself of, and ensure that you have obtained, all required clearances from the applicable government authorities of the country of departure and the country of destination and have notified FlyNamibia by at least three (3) Business Days before commencement of the flight.

10.8.4 Rifles and shotguns will not be accepted as Checked Baggage, unless approved by FlyNamibia no less than three (3) days before the Passenger’s flight. Rifles shall be unloaded with the safety catch on, and suitably packed and accompanied by all documents legally required by the countries of departure, destination, and any stopovers.

10.8.5 Maximum five (5) kilograms of ammunition is allowed per passenger. Ammunition shall never be carried in the cabin or flight deck of the aircraft. Securing handgun and/or rifle cases and/or ammunition cases may not be done with cable ties/tie wraps. They shall always be secured by a sturdy and robust lock.

10.8.5.1 DOMESTIC TRAVEL

Within Namibian, hunting and sporting ammunition may not be stored in the same case as the firearm nor within Checked in baggage, it must be packed separately.

10.8.5.2 BETWEEN DOMESTIC AND INTERNATIONAL/REGIONAL

Travel to Namibia

Passengers will need to package their hunting and sporting ammunition separate from their Checked in baggage at the first point of entry into Namibia for all Domestic flights for security clearance by Namibian authorities.

Travel from Namibia

Passengers require NAMPOL clearance of their hunting and sporting rifles and ammunition prior to check-in and then are permitted to pack ammunition into checked-in baggage as per the laws of the State (Country) they are travelling to.

10.8.5.3 FlyNamibia shall not be held responsible if ammunition is confiscated from Checked in baggage by Airport security or Police.

10.8.6 FlyNamibia will have no liability or responsibility where any item accepted under Clause 10.4.5 (Prohibited Items) and/or 10.4.6 is removed from the Passenger’s Checked Baggage and/or retained or destroyed by security personnel, government officials, airport officials, police or military officials or other Airlines involved in the Passenger’s carriage.

10.8.7 Hunting rifles and sport firearms licensed in the category “sport” packed in a gun case or rifle bag form part of sporting equipment where an additional 15kg free baggage allowance will be permitted. Thereafter, the excess baggage allowance will be raised as applicable including the handling fee charge.

10.8.8 The items below fall under the special service request as weapons and need to meet the booking procedure requirements and   shall   incur a   handling fee charge see Clause 10.8.2:

10.9 RIGHT TO REFUSE CARRIAGE OF BAGGAGE

10.9.1 FlyNamibia reserves the right to refuse to carry Baggage that contains any of the items described in Clause 10.4.3 and Clause 10.4.4 (Items Not Allowed in Passenger Baggage) regardless of whether and when FlyNamibia is informed or discovers the presence of any such items.

10.9.2 FlyNamibia reserves the right to refuse to carry as Baggage any item because of its size, shape, weight, or character. 

10.9.3 Unless advance arrangements for its carriage have been made with us, FlyNamibia may carry on later flights Baggage, which is more than the applicable free allowances. 

10.9.4 We may refuse to accept Baggage as Checked Baggage unless it is properly packed in suitcases or other suitable containers to ensure safe carriage with ordinary care in handling.

10.10 RIGHT TO SEARCH, SCREEN AND X-RAY PASSENGER AND BAGGAGE

10.10.1 To prioritize safety, health, and security, and to ensure compliance with the prohibited items listed in the Conditions of Carriage, FlyNamibia may conduct search, screening, and x-ray procedures on the Passenger’s Baggage. 

While FlyNamibia will try to perform these procedures in the presence of the Passenger, if they are unavailable, FlyNamibia reserves the right to conduct the search without them. Refusal to allow FlyNamibia to carry out these necessary procedures may result in FlyNamibia denying the Passenger and their Baggage carriage.

10.10.2 The Passenger is obliged to allow security checks of the Passenger’s Baggage by government officials, airport officials, police or military officials and other Airlines involved in the Passenger’s carriage.

10.10.3 If a search, screen, or x-ray causes damage to the Passenger’s Baggage, FlyNamibia will not be liable for the damage unless it can be reasonably proved that it was caused solely by our gross negligence or wilful misconduct.

10.10.4 It should be noted that certain countries’ security authorities mandate that Checked Baggage be secured in a way that allows it to be opened without causing any harm in the absence of the Passenger. The Passenger bears the responsibility of being aware of such requirements and adhering to them.

10.11 CHECKED BAGGAGE

10.11.1 When the Passenger checks in Checked Baggage, FlyNamibia will attach a Baggage Identification claim tag for each piece of the Passenger’s Checked Baggage to the back of the Passenger’s boarding pass which must be retained in the event of a claim with FlyNamibia.

10.11.2 Please fasten a tag or secure a sticker or a business card on the inside as well as the outside of the Baggage with the Passenger’s name, full address, and a telephone number at which FlyNamibia can contact the Passenger.

10.11.3 Checked Baggage will normally be carried on the same aircraft as the Passenger, but it may be necessary for it to be carried on another aircraft on a different flight (for example, for safety, health, security, operational reasons or due to the size or weight of the Checked Baggage or non-compliance with these Conditions of Carriage).

10.11.4 If FlyNamibia transports the Passenger’s Checked Baggage on an alternate flight, and it was not excess baggage or a result of misconnection due to insufficient connecting time, FlyNamibia will try to deliver it to the address that the Passenger has provided. The delivery address must be within the local municipal boundaries of the destination airport, unless collection at the airport of arrival is necessary due to customs clearance requirements or non-compliance with these Conditions of Carriage, such as baggage size or weight issues.

However, if the delivery address is located outside of the local municipal boundary of the airport of destination, the Passenger must retrieve the Checked Baggage from the airport and will have no further claims against FlyNamibia.

10.11.5 Unless FlyNamibia determines, at its reasonable discretion, that it will not carry the Passenger’s Checked Baggage on the same flight as the Passenger, FlyNamibia will not transport the Checked Baggage if the Passenger does not board the aircraft on which it is loaded, or if the Passenger boards but departs the aircraft before take-off or during transit without re-boarding.

10.11.6 FlyNamibia will only carry the Passenger’s excess Baggage on the same flight as the Passenger if there is suitable space available on the aircraft and the Passenger has paid the applicable extra charge for carriage of Baggage more than the free baggage allowance. At no time is carriage for excess Baggage guaranteed.

10.11.7 For handling purposes, no suitcase may weigh more than thirty-two (32) kilograms. Baggage weighing more than thirty-two (32) kilograms will not be accepted for carriage unless the additional weight is carried in a separate bag or suitable container.

10.12 UNCHECKED BAGGAGE

10.12.1 Each Passenger (except infants not occupying a seat) is entitled to carry one (1) bag in the cabin with total dimensions of one hundred and fifteen (115) centimetres and eight (8) kilogram weight, measuring a maximum of fifty-two (52) by forty (40) by twenty-three (23) centimetres. All Unchecked Baggage must be small enough to fit under the seat in front of the Passenger or inside the overhead storage compartments in the cabin of the aircraft. No baggage may be placed on the seat.

10.12.2 In the event that the Passengers Unchecked Baggage is too big to be stored in this way Clause 10.12.1, or is of excessive weight or considered unsafe for any reason, the Passenger must check it in for carriage as Checked Baggage and pay any excess Baggage charge in the event that the free Baggage allowance has already been used up by other Checked Baggage.

10.13 COLLECTION AND DELIVERY OF CHECKED BAGGAGE

10.13.1 Unless Clause 10.11.3 requires FlyNamibia to deliver the Checked Baggage to the Passenger, the Passenger must collect their Checked Baggage as soon as it is made available at the destination or Stopover.

If the Passenger does not collect it within a reasonable time, FlyNamibia reserves the right to charge the Passenger a storage fee. If the Passenger’s Checked Baggage remains unclaimed for three (3) months after it is made available at the Passenger’s destination or Stopover, FlyNamibia reserves the right to dispose of it and retain any proceeds of the disposal for our benefit without notice or liability to the Passenger.

10.13.2 Only the person holding the Baggage Identification Tag may claim a piece of Checked Baggage. FlyNamibia accepts no responsibility for checking the identity or authority of the person holding the Baggage Identification Tag or for checking that such person has a right to collection.

10.13.3 In the event that the person claiming a piece of Checked Baggage cannot produce the required Baggage Identification Tag, that person must prove that the Baggage is his or hers before FlyNamibia will allow collection of the Checked Baggage. FlyNamibia accepts no responsibility for making anything other than limited enquiries of the person claiming the Baggage when assessing the right to collection.

10.14 ANIMALS – GENERAL

10.14.1 Domestic FlyNamibia Flights: FlyNamibia will only accept domestic animals that are limited to small and medium-sized cats, dogs, and small household birds as Checked Baggage with a maximum crate weight of 32kg including the animal.

10.14.2 Regional FlyNamibia flights: All other livestock and animals on regional flights shall only be transported as manifested cargo. For further information call FlyNamibia +264833390011 or email info@flynamibia.com.na.

10.14.3 FlyNamibia will not accept a domestic animal for carriage unless the Passenger has applied for, and obtained, its prior approval and the Passenger meets all the following conditions and our applicable Regulations.

Passengers travelling with domestic pets must contact the FlyNamibia Reservations Support desk +264 83 339 0011 or email info@flynamibia.com.na to request permission for the domestic pet to travel. This can be booked from Monday to Friday 08h00 – 17h00 and must be done no later than three (3) Business Days prior to departure. For flights over the weekend, as well as Monday, the cut-off for the necessary pet arrangements must be no later than 15h00 on the Friday prior to departure.

10.14.4 Passengers must allow extra time beyond the required check-in time for the flight to allow enough time to process the pet.

10.14.5 The domestic animal must be properly crated by the Passenger in a suitable container for carriage in the hold of an aircraft in accordance with all applicable legal requirements and the following conditions have been adhered to:

a) Be leak and escape-proof.
b) Be properly ventilated but do not allow any part of the animal to protrude outside of the container.
c) Provide enough room for the animal to freely stand, lie down and turn around.
d) Contain absorbent material or litter.
e) Have functional handles on the kennel’s exterior to prevent tilting and any direct contact with the animals. 
f) Be closed securely, but not locked.
g) Have labels with the words “Live Animal” on the top and on at least one side supplied by FlyNamibia.
h) Be made of metal, wood, or a hard plastic/composite.
i) Have necessary supplies of food and water.

10.14.6 The domestic cat or dog must be accompanied by, and FlyNamibia is shown up on check-in the following:

a) Valid Veterinary health booklet.
b) Rabies certificate. Rabies inoculations are compulsory nationwide and must be administered yearly in accordance with IATA regulations.
c) Cats and dogs aged 3 months and above must receive a Rabies inoculation annually. A waiting period of either 7 days (if the animal is over 1 year old) or 14 days (for the first-time inoculation or if they are between 3 and 12 months old) is required after the Rabies inoculation before the cat or dog can travel. 
d) This excludes small household birds, as no vaccines within the borders of Namibia.

10.14.7 Animals do not form part of the free baggage allowance and the Passenger is required to pay the charges at the airport upon check-in which is applicable to containers with the animal inside, unless the animal is a Service dog Clause 6.9 or an Emotional Support dog Clause 6.10.

10.14.8 FlyNamibia will not be responsible for the loss, injury, sickness, or death unless caused solely by its gross negligence and/or wilful misconduct which must be reasonably proved by the Passenger.

10.14.9 In the event that an animal is carried by FlyNamibia without being accompanied by all the certificates and permits required, FlyNamibia will have no liability to the Passenger for any loss the Passenger may suffer and the Passenger will pay or reimburse FlyNamibia (upon request) for any fines, costs, losses or liabilities imposed on or incurred by us as a result of the absence of one or more required certificates or permits.

10.14.10 FlyNamibia reserves the right to deny carriage to domestic animals at its reasonable discretion and does not guarantee that it will be able to provide carriage to domestic animals on all the flights that it operates.

10.14.11 No puppy or kitten may be transported via air under 8 weeks of age. When an animal is flown of an age between 8 and 16 weeks, whether the animal was vaccinated or not, the animal must be accompanied by proof of the mother’s vaccination. For the mother’s vaccination to be considered valid she must have received her vaccination at least 30 days but no longer than 12 months prior to giving birth to the specific animal.

10.14.12 To comply with the Animal Diseases Act 35 of 1984 regarding controlling Rabies, all dogs and cats residing in the Republic must receive an effective vaccine from an officer, veterinarian, or authorised person when they reach three months of age. This should be followed by a second vaccination within 12 months, with at least 30 days between the first and second vaccination, and subsequently every three years. For dogs and cats under three months of age, they may receive a vaccine, but they must also receive a third vaccination within 12 months of turning three months old and subsequently every three years. It is necessary to fulfill these requirements to abide by the legislation. When cat(s) and or dog(s) are transported on our domestic flights:

a) An inoculation booklet confirming that the cat(s) and or dog(s) are 8 weeks and older.
b) A valid proof of vaccination against Rabies for cats and dogs of 3 months and older. 
c) The proof of Rabies vaccination may not be older than 3 years from the last Rabies vaccination received.

10.15 SKYCHECK BAGGAGE

10.15.1 FlyNamibia offers a specialised service called SkyCheck that allows passengers to store their hand luggage, weighing no more than five (5) kilograms, to promote in-flight comfort and expedite boarding and departure processes. To utilise this service, passengers simply need to place any hand luggage they will not require during the flight on the SkyCheck cart located beside the boarding steps upon entering the aircraft. Upon disembarkation at their destination, the hand luggage will be readily available for collection.

10.15.2 It is the responsibility of the passenger to ensure that any baggage placed on the SkyCheck cart is properly secured and insured. Prior to placement, passengers must remove any valuable items from their hand luggage to prevent loss or damage. It should be noted that FlyNamibia will not be held responsible for any damages or losses of valuable, fragile, or perishable items contained in baggage placed on the SkyCheck cart.

10.16 SPECIAL BAGGAGE ITEMS

10.16.1 PHOTOGRAPHIC EQUIPMENT

Passengers traveling with photographic equipment pertaining to lenses and cameras will be allowed to carry the equipment on board if the allowance is within the current hand baggage regulations – total dimensions 115cm and maximum 8kg.

Any other photographic equipment, i.e., lighting equipment, tripods, props etc. must be packed in cases or boxes as Checked Baggage.

Should the weight and dimensions exceed the allocated 8kg hand luggage allowance, an excess charge will be charged, and the Passenger will be allowed to carry the equipment pertaining to lenses and cameras to the aircraft. The bag will be tagged with a SkyCheck tag and will be placed in the SkyCheck facility.

All Passengers travelling with photographic equipment must advise FlyNamibia at least three (3) Business days prior to departure that they will have photographic equipment.

10.16.2 MUSICAL INSTRUMENTS

Musical instruments, e.g., cello, harp, guitar etc. are not permitted in the aircraft cabin and accepted only as Checked Baggage for placement in the hold compartment. This type of baggage shall have a “Fragile” sticker attached and the Passenger shall be required to sign a Limited Release tag. Advance arrangements must be made no later than three (3) Business days prior to departure. The musical instrument must be in its hard-shell case for appropriate protection.

10.16.3 EXTRA SEAT FOR DIPLOMATIC BAGGAGE IN THE CABIN

10.16.3.1 Holders of a Diplomatic passport or a laissez-passer diplomatic travel document are permitted to purchase the seat next to them for use of a bag being accommodated in the cabin and is calculated by adding the length + width + height as follows:

Trunks and crates are not allowed. The kilograms placed on the seat will not be deducted from the total free checked baggage allowance. Items placed on a seat must be adequately packed to prevent damage.

10.16.3.2 The diplomatic cabin bag may not obstruct any view out of the cabin window or any emergency exit path. The bag may not be taller than the seat back and may not obstruct any ordinance sign. The seatbelt shall be strapped over the top of the bag only, should this not be done the bag may not be transported in the cabin.

10.16.3.3 Only Diplomatic Baggage may be kept on a seat, no other bag may be kept on a passenger seat and must be pre-confirmed in the same PNR as a special service request IATA code DIPB prior to ticket issuance no later than 3 Business days prior to flight departure, subject to seat availability.

10.17 DELAYED BAGGAGE

10.17.1 Before leaving the airport, please inform the baggage service agent if your baggage is missing. They will open a missing bag file in the baggage tracing system and provide you with a file reference number to assist in the recovery of your bag.

10.17.2 A twenty-one (21) day tracing period is necessary to locate the baggage before initiating the final claim process. If your bag is found, a baggage service agent will contact you to coordinate its return.

10.17.3 If your international or domestic checked baggage is delayed and you do not reside in the city where the delay occurred, the baggage service agent may authorise interim expenses to purchase essential items such as toiletries for immediate use only. This initial expense can be up to a maximum allowance of three hundred and fifty Namibian dollars (NAD350) per day, after a twelve (12) hour delay, limited to five (5) days.

The passenger must purchase the necessary items, and receipts are required for reimbursement. If the baggage is not located, the payout for the initial expenses will be deducted from the final claim settlement.

10.17.4 To receive a reimbursement of expenses, complete the FlyNamibia Baggage Claim form and attach the required supporting documents within thirty (30) days of authorisation. Submit the claim form and documentation via email to info@flynamibia.com.na.

10.18 MISSING BAGGAGE

10.18.1 In the event of adverse weather conditions, technical problems with baggage handling, or a torn baggage label, it is possible for baggage to arrive at the destination airport after the passenger. FlyNamibia will take all necessary steps to reunite passengers with their baggage as soon as possible.

10.18.2 If a passenger cannot find one or more of their bags upon arrival, they must immediately report it to the local baggage service desk. FlyNamibia requires detailed information about the contents of the baggage, the passenger’s name, address, and contact details, as well as a description of the baggage. FlyNamibia will provide the passenger with a “Property Irregularity Report PIR” document and a reference number, which must be kept tracking the request.

10.18.3 FlyNamibia will use a worldwide baggage tracing system, which is associated with several hundred airlines, to locate the missing baggage. The baggage service agent will provide the passenger with updates on any progress in tracing the bags. The reference number (e.g., MQPWV812345) included in the written confirmation of the lost baggage report will be required for identification. As soon as the baggage is found, FlyNamibia will contact the passenger to arrange for its return.

10.18.4 Please take note of Clause 10.1 (Baggage general) regarding:

a) Adequate travel insurance,
b) Fragile, Perishable and Valuable items,

10.19 DAMAGED BAGGAGE

10.19.1 FlyNamibia will only be responsible for damage to Unchecked Baggage if it is caused by their gross negligence or wilful misconduct, which the passenger must reasonably prove. However, damages to Checked Baggage that exceed the free baggage allowance will not be compensated.

10.19.2 If there is damage to Checked Baggage, it should be reported to and viewed by the baggage service agent immediately upon arrival of the flight, if possible.

10.19.3 FlyNamibia will not be liable for damage to Baggage that results from inherent defects, poor quality, or vice of the Baggage. Additionally, FlyNamibia will not be responsible for normal wear and tear resulting from air transportation.

10.19.4 FlyNamibia will not be liable for damage to any item included in the Passenger’s Baggage which the Passenger is prohibited from including in terms of Clause 10.4 (Items Not Allowed in Passenger Baggage).

10.19.5 DAMAGED BAGGAGE PROCESS:

a) The damaged baggage must be forwarded to FlyNamibia Baggage Claims office at Eros Airport in Windhoek. Take the damaged bag to your arrival airport and they will forward the damaged baggage on your behalf.
b) The FlyNamibia Baggage Claims supervisor will assess the extent of the damage of repair or possible replacement.
c) The maximum replacement value will be seven hundred and fifty Namibian Dollar (NAD750.00).
d) The onus lies with the Passenger to collect the bag after the repair work has been completed.

10.19.6 Where carriage of the Passenger’s Baggage is performed by successive IATA registered Airlines and either the Warsaw Convention or the Montreal Convention applies to that carriage, the Passenger is entitled to make a claim against FlyNamibia if FlyNamibia is the last Airline in that carriage, unless FlyNamibia can prove that the damage occurred with a previous carrier.

10.20 TIME LIMIT FOR BAGGAGE CLAIMS

10.20.1 If the Passenger receives Checked Baggage without registering a complaint if applicable, the absence of such a complaint will be sufficient evidence that the Checked Baggage was received in good condition unless the Passenger proves to the contrary.

10.20.2 If Passenger claims compensation from FlyNamibia for mishandled Checked Baggage, the Passenger must notify FlyNamibia as follows:

10.20.2.1 In the event Checked Baggage is damaged, the Passenger must report the damage in writing to FlyNamibia upon arrival.

10.20.2.2 If items are missing from Checked Baggage, the passenger must inform FlyNamibia in writing within seven days of arriving at their destination.

10.20.2.3 If the lost Checked Baggage is not found within 21 days of receiving the written complaint, FlyNamibia will provide compensation to the passenger according to the relevant international and national regulations and standards outlined in these Conditions of Carriage.

10.21 PROCESSING OF BAGGAGE CLAIMS FOR DAMAGE, PILFERAGE, DELAYED AND TOTAL LOSS.

10.21.1 To initiate the claim process for FlyNamibia, passengers need to fill out an English-language property claim form and send it back to the Baggage Claims department. It’s important to note that any missing forms or incomplete information will slow down the claim process.

After receiving the completed claim form and all necessary supporting documents, FlyNamibia will take up to 20 business days to assess the claim (excluding excess luggage/kg’s).

The final payment amount for the claim will be subject to currency fluctuation on the day of travel, not on the day of payment.

10.21.2 The Passenger is advised to purchase insurance to cover instances where the actual value or replacement cost of the Baggage may exceed FlyNamibia’ s liability limitation.

10.21.3 All claims regarding missing, delayed or damage to Checked Baggage must be submitted in writing to email: info@flynamibia.com.na. 

10.21.4 The FlyNamibia Passenger property claim form must have the following documents accompany it:

a) Copy of the boarding pass
b) Copy of the E-ticket Itinerary Receipt
c) Copy of printed receipts for first need items (if applicable)
d) Copy of baggage claim tags

Banking details – BANK ACCOUNTS OUTSIDE OF NAMIBIA

An official letter (FlyNamibia will not be liable for any charges related to the official letter) from the bank confirming the banking details as follows:

a) Full bank name
b) Full physical address of bank
c) Sort/ swift code
d) Branch code
e) IBAN code
f) Type of account
g) Account number
h) Name of account holder (person submitting claim)
i) A penalty of four hundred Namibian Dollar (N$400.00) will be charged if the Forex is returned due to incorrect banking details.

NOTE: International payments can take up to thirty (30) days.

Banking details – BANK ACCOUNTS INSIDE NAMIBIA

An official letter from the bank confirming the banking details as follows:

a) Full name of bank
b) Branch code
c) Type of account
d) Account number
e) Name of account holder (person submitting the claim)
Note: no payment will be made on behalf of a person. Only the Passenger who travelled may submit a claim with their banking details unless the Passenger is a minor.

10.21.5 INTERNATIONAL TRAVEL

The compensation for Baggage claims shall be limited for international carriage, and in respect of which the Montreal Convention applies, to the national currency equivalent of one thousand one hundred and thirty-one (1,131) Special Drawing Rights (SDRs) as follows:

a) All claims submitted must be substantiated by an affidavit in the presence of a Commissioner of Oaths (FlyNamibia will not be liable for any charges related to the affidavit),

b) Authenticated, printed, documentary proof of purchase for the items claimed (original receipts) indicating the date of purchase and price of purchase.

c) An annual depreciation rate of 10% will be deducted from the purchase of the items claimed.

10.21.6 DOMESTIC TRAVEL

10.21.6.1 For domestic travel within Namibia, compensation for baggage claims is limited to a maximum of 20 US dollars per kilogram, up to the allowable free baggage allowance for Checked Baggage.

10.21.6.2 If excess baggage charges were paid to FlyNamibia for missing baggage, the excess amount will be reimbursed upon presentation of a valid airline payment receipt.

10.21.6.3 In the case of pilferage, the compensation for the missing items will be based on their assessed weight using the IATA Table of Weights, but fragile, perishable, or valuable items will be excluded. FlyNamibia will not be liable for any prohibited items in Checked Baggage, as outlined in Clause 10.4.3.

10.21.6.4 If the weight of a passenger’s Checked Baggage is not recorded on the Baggage claim tag, FlyNamibia will assume that it does not exceed the free baggage allowance for the relevant class of carriage. 

11.1 GENERAL

11.1.1 FlyNamibia issues tickets on ticket stock range 4Z8/WV. The funds paid for these tickets are held by Airlink. If a refund is applicable as per the fare rule, it will be processed and settled by Airlink for 4Z8/WV ticket stock. Refund requests can be sent to refunds@flynamibia.com.na , as stated in Clause 11.1.7. Please note that the standard Refund administration fee of NAD287.50 will be charged.

11.1.2 For WV tickets issued on ticket stock range 327, refunds will be processed and settled directly by FlyNamibia if applicable as per the fare rule. Refund requests can be sent to refunds@flynamibia.com.na  as stated in Clause 11.1.7. Please be aware that the standard FlyNamibia Refund administration fee of NAD440.00 will be charged. For more information on market-related refund administration fees, please refer to Annex A of the FlyNamibia Refund Policy.

11.1.3 If a refund is due to the Passenger, FlyNamibia for the applicable ticket stock will refund the fare paid for a refundable ticket, or any unused part of it, together with applicable taxes, fees, charges in accordance with the applicable fare rules. On a non-refundable ticket, only the applicable taxes will be refundable. The DU and OC fees on an E-ticket are non-refundable. Effective 01 May 2020, the YQ tax refund is applicable as per the fare rule.

11.1.4 A refund will only be made to the person who has paid for the ticket, provided that FlyNamibia for the applicable ticket stock is given proof of identification and payment.

11.1.5 The validity of a travel document for refund purposes is twenty-four (24) months from date of original issue. Travel documents that are older than (24) months will not be refunded.

11.1.6 All online refund requests made to FlyNamibia in line with Clause 11.3 (Voluntary Refunds), the processing time may take up to four (4) months from date of submission to complete.

11.1.7 Please ensure your reservation has been cancelled before requesting a refund and remember to provide the passenger’s name, the billing address, the credit card or debit card number or other form of payment used for purchase, ticket number(s), copy of Namibian ID or Passport, banking details, booking reference, contact numbers, the date of travel and reason for refund in the correspondence.

11.1.8 Should there be no cancellation or penalty fee as per the applicable fare rule, then the standard FlyNamibia Refund administration fee of NAD440.00 will be charged. This will be either the cancellation penalty fee or the administration fee, never both. Refer to Annex. A of the FlyNamibia Refund Policy for the respective market related refund administration fees.

11.1.9 Any WV or 4Z8 ticket purchased through a travel agent needing a refund must be requested and processed by the same travel agent subject to the applicable fare rules.

11.2 INVOLUNTARY REFUNDS

11.2.1 Fare refunds will be calculated according to Clause 11.2.1.1 and 11.2.1.2 if FlyNamibia:

a) Cancels a flight,
b) Fail to operate a flight reasonably according to schedule excluding Force Majeure events listed under Definitions.
c) Fail to carry the Passenger on a flight for which they have a confirmed reservation and have met the applicable check-in and boarding deadlines,
d) The Passenger has not been refused carriage for reasons permitted by these Conditions of Carriage.
e) Fails to stop at the Passenger’s destination or Stopover, or
f) Causes the Passenger to miss a connecting flight in circumstances where the passenger holds a confirmed reservation and adequate time existed to make the connection between the originally scheduled time of arrival of the Passenger’s flight and the departure time of the connecting flight.

11.2.1.1 In the situations described in Clause 11.2.1, the refund will be equal to an amount equal to the fare paid, including all applicable taxes, fees, and charges if no portion of the Ticket has been used; or

11.2.1.2 If a portion of the Ticket has been used, an amount equal to the difference between the fares paid, including all applicable taxes, fees and charges and the fare for travel between the points for which the Passenger has used the Ticket.

11.2.2 FlyNamibia will pay the Passenger a refund in terms of Clause 11.2.1 if FlyNamibia refuses the Passenger carriage for any of the reasons set out in this Clause.

Please see Clause 8.2 (Reimbursement of Costs) which permits FlyNamibia to use the value of any unused carriage on the Passenger’s Ticket to reimburse costs payable by the Passenger to FlyNamibia.

11.2.3 FlyNamibia will pay the Passenger a refund in terms of Clause 11.2.1 if FlyNamibia terminates the Passenger’s carriage for any of the reasons set out in Clause 12 (Conduct Aboard Aircraft) before it is completed, except that the Passenger will not be entitled to any refund for the flight during which the unacceptable behaviour occurred.

Apart from this, FlyNamibia will have no liability to the Passenger for any loss or expense whatsoever. See Clause 11.4 (Right to Refuse Refunds) which reserves FlyNamibia’ s right to use the value of any unused carriage on the Passenger’s Ticket to reimburse costs payable by the Passenger to FlyNamibia due to the unacceptable behaviour aboard an aircraft.

11.2.4 The FlyNamibia Reservations Support desk needs to be contacted for Refund Authority Waivers for a full refund less the administration fee for FlyNamibia Cancelled flights, FlyNamibia Technical flights, Medical or Death related instances for WV refunds.

11.3 VOLUNTARY REFUNDS

11.3.1 In the event that a refund of the fare for the Passenger’s Ticket is due for reasons other than those set out in Clause 11.2 (Involuntary Refunds) the refund will be calculated as follows:

11.3.1.1 an amount equal to the fare paid, including all applicable taxes, fees, and charges, less any applicable cancellation fees if no portion of the Ticket has been used, less a reasonable administration fee prevailing at the time of the refund, if the Passenger’s Ticket is subject to restrictions; or

11.3.1.2 If a portion of the Ticket has been used, an amount equal to the difference between the fare paid, including all applicable taxes, fees and charges and the fare, including all applicable taxes, fees, and charges for travel between the points for which the Ticket has been used, less any applicable cancellation fees, less a reasonable administration fee prevailing at the time of the refund, if the Passenger’s Ticket is subject to restrictions.

The standard FlyNamibia Refund administration fee of NAD440.00 will be charged. 

11.4 RIGHT TO REFUSE REFUND

11.4.1 FlyNamibia reserves the right not to refund a Ticket if an application for the refund is made more than one (1) year from the date of issue of the original Ticket.

11.4.2 FlyNamibia reserves the right not to refund a Ticket for any flight on which:

a) the Passenger has been refused carriage (for any of the reasons set out in Clause 8.1) (Right to Refuse Carriage).
b) from which the Passenger has been removed (for any of the reasons set out in Clause 12) (Conduct Aboard Aircraft).
c) for Force Majeure events listed under Definitions in Clause 1.

11.5 REFUND CURRENCY

FlyNamibia will remit refunds in the same form and currency that was used to pay for the Passenger’s Ticket.

11.6 BY WHOM TICKET REFUNDABLE

FlyNamibia will pay a voluntary refund on a Ticket only if FlyNamibia or its Authorised Agents issued the Ticket.

11.7 WAIVER REQUESTS FOR VOLUNTARY REFUNDS

Waivers of cancellation fees or administration fees on voluntary refunds must be referred to FlyNamibia Head Office Refunds department. The Consumer Protection Act (CPA) directive in Namibia which gives consumers the right to receive a full refund in case of illness or death. The following is required for such refund:

Illness: The hospital account or admission form must be obtained. Please note that the waiver is for the cancellation fee only, the refund administration fee is still applicable. Standard fare rules will apply where no hospital account or admission form is received to substantiate illness.

Death: A death certificate must be obtained. The Waiver is applicable to the death of an immediate family member only.

Note: Death and illness must coincide with the E-ticket dates of travel.

11.8 MEDICAL CERTIFICATES FOR REFUNDS

The waiver of the cancellation fee will only be considered for illness of a passenger or immediate family member based on the fare rules. Please note that the refund admin fee is still applicable.

It is recommended that the passenger be advised and encouraged to take out cancellation and curtailment insurance cover. The insurance cover will protect and compensate for all those eventualities or penalties that will be levied to those airfares they have chosen to purchase.

Immediate Family is defined and limited to spouse, children (including adopted children), parents, brothers, sisters, grandparents, grandchildren, father-in-law, mothers-in-law, brothers-in-law, sisters-in-law, and daughters-in-law. Blood relations to family members will need to be proved upon request and all decisions are subject to FlyNamibia’ s discretion. Refunds due to medical reasons with a medical certificate are not guaranteed.

12.1 GENERAL

Throughout the entirety of the Passenger’s journey, it is their responsibility to conduct themselves in a manner that is unlikely to:

12.1.1 Breach any laws of the country or state in which the aircraft is under jurisdiction.

12.1.2 Endanger, threaten, injure, or cause harm to any person or property, or create the risk of injury or damage to health, whether by hoax threats or otherwise

12.1.3 Cause distress or be the subject of complaints from other individuals on board the aircraft due to conduct such as harassment, molestation, sexual assault, physical or verbal abuse.

12.1.4 Cause or potentially cause loss or damage to FlyNamibia’ s or other individuals’ property on board the aircraft.

12.1.5 Obstruct, hinder, or interfere with the crew while they are carrying out their duties.

12.1.6 Disobey any lawful instructions or directions from the FlyNamibia or crew related to the safety or security of the aircraft and passengers, or the comfort and convenience of Passengers, which includes instructions about safety, security, seating, seat belts, smoking, alcohol consumption or drug use, use of electronic equipment like cellular phones, laptops, PDAs, portable recorders, portable radios, CDs, DVDs and MP3 players, electronic games or transmitting devices (such as radio-controlled toys and two-way radios).

12.2 ON BOARD ALCOHOL

The consumption of alcohol on board an aircraft by a Passenger is prohibited, regardless of whether it was purchased duty-free from FlyNamibia or elsewhere, unless it has been served by FlyNamibia. FlyNamibia retains the right to refuse to serve alcohol or to retract alcohol that has already been served to any Passenger at any time and for any reason, in the interest of safety and the comfort of all Passengers.

12.3 SMOKING POLICY

12.3.1 Smoking is not permitted on any of FlyNamibia’ s flights. The use of electronic, simulated smoking materials including cigarettes, pipes and cigars is prohibited.

12.3.2 Passengers and crew are not allowed to pack electronic cigarettes (e-cigarettes) or any other battery-operated electronic smoking devices, such as Vapes, Twisp, or similar, in their Checked Baggage. Such items are only allowed in Cabin baggage and cannot be recharged or used while on board the aircraft.

12.3.3 If Cabin baggage is removed and placed as SkyCheck baggage, all Lithium-Ion batteries must be removed from the Cabin baggage and carried into the cabin of the aircraft by the Passengers.

12.3.4 No Passenger or crew member may carry or pack any drugs, as defined in the Drugs and Drug Trafficking Act 140 of 1992, in their Checked Baggage. Such items may only be carried on the person or packed in Unchecked Baggage if the use and possession of the drugs have been obtained from a Medical Practitioner or pharmacist acting on the oral instruction or written prescription of a Medical Practitioner or have been acquired in a lawful manner and as permitted under applicable Laws (Permitted Drugs).

All Permitted Drugs must be kept in the hand luggage, and Passengers must have a medical letter authorizing them to use and possess the Permitted Drugs. If a Passenger does not have the required medical authorisation to use and possess the Permitted Drugs, they will be prohibited from carrying such items on their person or placing them in Unchecked or Checked Baggage due to the public nature of airline travel and FlyNamibia’ s business operations.

12.4 BREACH OF DUTY

12.4.1 In case FlyNamibia has a reasonable belief that the Passenger hasn’t complied with all the obligations mentioned in Clause 12.1, Clause 12.2, and Clause 12.3, FlyNamibia reserves the right to report the issue to appropriate law enforcement or regulatory authorities. 

12.4.2 FlyNamibia reserves the right to take appropriate actions, as deemed necessary, to stop or avoid any further occurrence of unacceptable behaviour. Such actions may include physical restraint, removal of the Passenger from the aircraft, or denying the Passenger’s transportation after a Stopover, whether for the purpose of removing the Passenger from the aircraft or otherwise.

12.4.3 FlyNamibia reserves the right to refuse to carry the Passenger at any time in the future; and

12.4.4 The Passenger will reimburse FlyNamibia for any costs FlyNamibia incurs to:

12.4.4.1 repair or replace property lost, damaged, or destroyed by the Passenger.

12.4.4.2 compensate any Passenger or crew member affected by the Passenger’s actions; and

12.4.4.3 divert the aircraft to a destination other than the destination as indicated on the Ticket for the purpose of removing the Passenger from the aircraft.

12.4.5 FlyNamibia reserves the right to use the value of any unused carriage on the Passenger’s Ticket or any of the funds in its possession to pay sums due to FlyNamibia from the Passenger regarding this Clause.

13.1 In case FlyNamibia make arrangements for the Passenger to receive surface carriage or other related services (like ground transfer, hotel reservation, car rental) through another company, or issues a Ticket or voucher for such services, it does so as the Passenger’s representative. The terms and conditions of the company providing those services will be applicable to the Passenger. FlyNamibia does not assure the quality or safety of the service offered by those companies on the Passenger’s behalf.

13.2 FlyNamibia will have no liability to the Passenger regarding any surface carriage or other services FlyNamibia may arrange for the Passenger in its capacity as the agent in making those arrangements which are to be provided by another company unless caused solely by FlyNamibia’ s gross negligence.

The Passenger will have the right to refuse the use of such third-party services and FlyNamibia will not accept any liability as a result of the Passenger’s decision to do so.

14.1 GENERAL

14.1.1 The Passenger is responsible for obtaining and holding all the required travel documents the Passenger needs for entry into any country the Passenger is visiting (even as a transit Passenger).

All passports must be in good condition (not damaged, torn, have loose pages or defaced). Some countries require the passport to be valid for three (3) or six (6) months beyond the date of return and require one (1) or more Visa unused (blank) pages available in the passport to travel. This does not include pages reserved for Endorsements, Amendments or Observations.

FlyNamibia is responsible for ensuring that passengers are properly documented as required by the Department of Home Affairs. This check is typically a visual examination to identify potential fraud and ensure that a valid visa or travel entitlement is present in the passport, if necessary. To assist in this process, FlyNamibia utilises Timatic, an IATA software solution that provides travel documentation guidance to airlines.

The final decision lies solely with immigration to the country of departure and FlyNamibia reserves the right to refuse carriage if passengers do not meet these requirements or if their travel documents do not appear to be in order. FlyNamibia will not be held responsible if, in good faith, the airline believes that decisive regulations do not allow for carriage and, therefore, refuses transportation. Additionally, FlyNamibia will not be held responsible for any damages that arise due to non-compliance with formalities if passengers were allowed to board despite non-compliance.

14.1.2 The Passenger is obliged to obey all Laws, Regulations, Orders, and other requirements of all countries the Passenger will exit, enter, or through which the passenger will transit during the Passengers journey.

The granting of a visa does not guarantee that the holder will be permitted to enter the country concerned since permission to land is at the discretion of the immigration officials of a country.

14.1.3 For details of the required travel documents the Passenger is advised to contact the embassy, consulate, or other relevant body of all relevant countries prior to making the reservation.

If the Passenger is not travelling immediately, FlyNamibia advises the Passenger to contact the same bodies again before the Passenger commences travel to ensure that the requirements which are applicable to the Passenger have not changed and that the passenger’s travel documents remain valid for all flights, destinations, and planned Stopovers.

14.1.4 At FlyNamibia’ s request at any time before or during carriage, the Passenger is obliged to:

a) present all Passports, Visas, Health Certificates, and other Travel Documents needed for the journey.
b) permit FlyNamibia to take photocopies of those documents or hand the documents to a member of its flight crew aboard the Passenger aircraft for safekeeping during a flight.

14.1.5 FlyNamibia will not be liable to the Passenger if the Passenger does not have all Passports, Visas, Health certificates and other Travel Documents needed for the journey or if any of those documents are out of date or if the Passenger has not obeyed all Laws, regulations, orders, and other requirements of all countries the Passenger will exit, enter, or through which the Passenger will transit during their journey.

14.1.6 FlyNamibia will not accept the Passenger or the Passenger’s Baggage for carriage if the Passenger’s Visas or travel documents do not appear to be in order or if the Passenger has not complied with the other requirements of Clause 14.1.

14.1.7 FlyNamibia has the right to refuse carriage to the Passenger even if the Passenger has started or completed part of the carriage before FlyNamibia has reasonable cause to believe (whether as a result of operation of Clause 14.1.4 or otherwise) that the Passenger has not complied with Clause 14.1.

14.2 REFUSAL OF ENTRY

In the event that a Passenger is denied entry to a country, including a country that the Passenger transits through while en route to their destination, the Passenger will be required to fully reimburse FlyNamibia upon request for any fines, penalties, or charges imposed on FlyNamibia by the relevant government (including detention costs). The Passenger will also be responsible for reimbursing FlyNamibia for the cost of transporting the Passenger and an escort, if necessary, from that country.

FlyNamibia will not refund to the Passenger the fare paid for carriage to the airport where the Passenger was refused entry.

14.3 RESPONSIBILITY FOR FINES, DETENTION COSTS AND OTHER CHARGES

If FlyNamibia is required to pay any fees, fines, penalties, or costs, including detention costs, as a result of the Passenger’s failure to comply with the laws, regulations, or travel requirements of the country to which they have travelled, or the failure to produce necessary documents, the Passenger will be responsible for reimbursing FlyNamibia for the amount paid. FlyNamibia reserves the right to deduct this amount from any unused portion of the Passenger’s ticket or any funds held by FlyNamibia on behalf of the Passenger.

14.4 RETURN OF CONFISCATED TRAVEL DOCUMENTS

FlyNamibia will not be liable to the Passenger for the return of any of the travel documents, identification documents or Tickets confiscated by a governmental or other authority.

14.5 CUSTOM INSPECTION

If required, the Passenger shall attend inspection of their Baggage by customs or other government officials. FlyNamibia will not be liable to the Passenger for damage suffered by the Passenger during such inspection or because of the Passenger’s failure to attend such inspection.

14.6 SECURITY INSPECTION

The Passenger is required to cooperate with all security checks, searches, and scans of their person by FlyNamibia, FlyNamibia’ s handling agents, government officials, airport officials, police or military officials, and other airlines involved in their travel. 

Failure to comply with these security measures will result in FlyNamibia refusing to transport the Passenger and their baggage, and the fare rules specified in the Ticket will apply. For more information on security checks for baggage, please refer to Clause 10.10 (Right to Search, Screen and X-ray).

If FlyNamibia and other airlines are involved in the Passenger’s travel under one Ticket or a conjunction Ticket, it will be considered a single operation for the purposes of the Warsaw Convention and the Montreal Convention. Please refer to Clause 16.2 (Scope of Liability) to understand FlyNamibia’ s liability limitations for such carriage.

16.1 APPLICABILITY

FlyNamibia’ s liability will be determined by the applicable Law and this Conditions of Carriage. 

Where other Airlines are involved in the Passenger’s journey their liability will be governed by the applicable Law.

The applicable Law may comprise the Warsaw Convention or the Montreal Convention and/or Laws which apply in individual countries.

The Warsaw Convention and the Montreal Convention apply to international carriage as defined in those Conventions. Provisions concerning FlyNamibia’ s liability are set out in Clause 16.2 to 16.6.

16.2 SCOPE OF LIABILITY

FlyNamibia will only be held responsible for any damage that occurs during the flight operated by FlyNamibia or in situations where FlyNamibia is legally liable to the Passenger. If FlyNamibia issues a Ticket for the Passenger’s travel on another airline or checks in the Passenger’s Baggage for travel on another airline, FlyNamibia is acting solely as an agent for that airline.

16.3 GENERAL LIMITATION

16.3.1 FlyNamibia’ s liability for any damage occurring during the Passenger’s carriage, governed by the Warsaw Convention or the Montreal Convention, will be subject to the applicable Convention’s rules and limitations. 

16.3.2 FlyNamibia may be wholly or partly exempted from liability to the Passenger for any damage caused or contributed to by the Passenger’s negligence, wrongful acts, or omissions. 

16.3.3 FlyNamibia will not be liable for any damage arising from compliance with local laws, government rules and regulations or the Passenger’s non-compliance, except where provided by the Warsaw Convention or the Montreal Convention. 

16.3.4 Unless otherwise specified in these Conditions of Carriage, FlyNamibia’ s liability to the Passenger will be limited to compensatory damages that the Passenger can claim for proven losses and costs under the Warsaw Convention, the Montreal Convention, or applicable local laws. 

16.3.5 The Passenger’s contract of carriage with FlyNamibia, including these Conditions of Carriage, and all applicable exclusions and limits of liability, also applies to its authorised agents, employees, servants, and representatives to the same extent as they apply to FlyNamibia.

16.3.6 Nothing in these Conditions of Carriage gives up or waives any exclusion or limitation of FlyNamibia’ s liability: 

16.3.6.1 In terms of the Warsaw Convention, the Montreal Convention or applicable local Law, whichever may be applicable, unless otherwise expressly stated in writing by FlyNamibia; or

16.3.6.2 FlyNamibia cannot exclude or limit its liability under the Warsaw Convention or the Montreal Convention, or any other applicable laws, and cannot waive any defence available to FlyNamibia under these conventions against any public social security body or any person responsible for paying compensation for the injury or death of a passenger.

16.4 DEATH OR INJURY OF PASSENGERS

If a Passenger suffers any bodily injury, death, or wounding due to an accident during their carriage, our liability for the resulting damages will be subject to the rules and limitations of applicable laws, including the following supplementary rules:

16.4.1 FlyNamibia’ s liability for proven damages will not be subject to any financial limits as defined by the Warsaw Convention or any other regulations.

16.4.2 For any proven damages up to the national currency equivalent of one hundred thousand (100,000) SDRs, FlyNamibia cannot defend itself based on proof that it and its agents have taken all necessary measures to avoid the damage, or that it was impossible to take such measures.

16.4.3 The Airline agrees to make advance payments to the Passenger or the passenger’s heirs subject to the following terms and conditions:

16.4.3.1 the person receiving payment is a natural person.

16.4.3.2 the Passenger or the person receiving payment is entitled to compensation under the applicable Laws.

16.4.3.3 payments will be made only in respect of immediate economic needs which must be proven by the Passenger or their heirs.

16.4.3.4 the amount of a payment will be proportional to the economic hardship being suffered because of the death, wounding, or bodily injury, save that, in the case of death, it will not be less than the national currency equivalent of fifteen thousand (15,000) SDRs per Passenger.

16.4.3.5 payment will not be made later than fifteen (15) Days after the identity of the person entitled to compensation has been established under the applicable Laws.

16.4.3.6 If a person or the passenger for whom the payment is intended is found to have caused or contributed to the damage through negligence, they will not be eligible to receive any payment.

16.4.3.7 payments will be off set against any subsequent sums payable in respect of FlyNamibia’ s liability under the applicable Laws.

16.4.3.8 FlyNamibia’ s liability for damages is limited to the maximum amount specified, except for the minimum sum mentioned in Clause 16.4.3.4 which applies to death cases.

16.4.3.9 FlyNamibia making a payment does not signify an acknowledgment or acceptance of liability in any way.

16.4.3.10 No payment will be made unless the person receiving payment provides FlyNamibia with a signed receipt that also acknowledges the applicability of Clause 16.4.3.7 and 16.4.3.8 and 16.4.3.9; and

16.4.3.11 FlyNamibia’ s decision regarding the payment amount will be deemed final, except where it conflicts with any applicable law and subject to the payment of the specified minimum sum.

16.5 ADVICE TO INTERNATIONAL PASSENGERS ON LIMITATION OF LIABILITY

16.5.1 Where the Passenger’s journey involves an ultimate destination or Stopover in a country other than the country of origin, the Passenger is advised that the Warsaw Convention or the Montreal Convention may be applicable to the entire journey, including any section entirely within the country of origin or destination.

16.5.2 Where the Montreal Convention is applicable, FlyNamibia is liable for proven damages for death or personal injury, and certain defences to liability specified by that Convention will be inapplicable for damages not exceeding the national currency equivalent of one hundred thousand (100,000) SDRs.

16.5.3 Where the Montreal Convention is not applicable, the conditions of carriage of many Airlines provide that the liability for death or bodily injury will not be subject to any financial limit defined by the Warsaw Convention and that, in respect of such damage up to a maximum of the national currency equivalent of one hundred thousand (100,000) SDRs, any defence to liability based on proof that they have taken all necessary measures will not apply.

Where no such provisions are included in FlyNamibia’ s conditions of carriage, please note that:

16.5.3.1 for such Passengers on a journey to, from or with an agreed Stopover in the United States of America (“USA”), the Warsaw Convention and special contracts of carriage embodied in applicable Tariffs provide that the liability of certain Airlines, parties to such special contracts, for death of or personal injury to Passengers is limited in most cases to proven damages not to exceed seventy-five thousand (75,000) United States Dollars per Passenger, and that this liability up to such limit will not depend on negligence on the part of FlyNamibia; and

16.5.3.2 for such Passengers travelling by an Airline not a party to such special contracts or on a journey to which the Warsaw Convention applies which is not to, from or having an agreed stopping place in the USA, the liability of FlyNamibia for death or personal injury to Passengers is limited in most cases to ten thousand (10,000) United States Dollars or twenty thousand (20,000) United States dollars; and

16.5.4 Additional protection can be obtained by purchasing insurance from a private company. Such insurance is not affected by any limitation of FlyNamibia’ s liability under the Warsaw Convention or the Montreal Convention or such special contracts of carriage of the type mentioned above. For further information, please consult FlyNamibia or the insurance company representatives.

16.5.5 Please note that the limit of liability of seventy-five thousand (75,000) United States Dollars specified in this Clause 16.5.3.1 is inclusive of legal fees and costs except that, in case of a claim brought in a state where a provision is made for separate award of legal fees and costs, the limit will be the sum of fifty-eight thousand (58,000) United States Dollars exclusive of legal fees and costs.

16.5.6 The Passenger will have no right to compensation for any damage if an action is not brought within seven (7) days of the date of the Passengers arrival at the place of destination, or the date on which the aircraft was scheduled to arrive, or the date on which the carriage stopped.