Your Trusted Air Cargo Partner
Discover FlyNamibia Cargo’s comprehensive air freight services. FlyNamibia Cargo offers a wide range of air cargo services tailored to meet the needs of businesses and individuals across Namibia and the region. Whether you are shipping general goods, dangerous items, live animals, or perishable products, we ensure that your cargo is handled with the utmost care and delivered on time. With state-of-the-art facilities and a dedicated team, FlyNamibia Cargo is your reliable partner for all air freight requirements.
Cargo Services Offered
General cargo includes everyday items and materials transported by air with an airwaybill. Whether you’re shipping fashion items, mining equipment, couriers, entertainment instruments, hospitality goods, sports equipment, pharmaceuticals, or household goods, you can rely on FlyNamibia Cargo for dedicated service. We provide comprehensive air cargo solutions with exceptional on-time performance. Trust FlyNamibia Cargo as your reliable partner in air transportation.
At FlyNamibia Cargo, the comfort and safety of your pets are our top priority. Our trained team ensures careful handling during transport. Pets should have adequate space, including a water bowl and bedding, and must be able to stand and turn comfortably in their crate. Animals over 3 months old must be vaccinated against rabies, with specific waiting periods based on age. Ensure at least one IATA “Live Animals” label is attached to each container, and “This Way Up” labels are visible on all sides. For snub-nosed breeds, additional ventilation is required. Book your pet’s flight 24 hours in advance for domestic and 48 hours for international flights. Check-in should be completed 2 hours and 15 minutes prior to the flight.
Perishable cargo includes items that can deteriorate due to extreme temperatures, humidity, or other conditions. This category covers fresh flowers, frozen products, plants, food items, fruits, vegetables, meat, seafood, and dairy products. FlyNamibia Cargo follows IATA regulations to maintain product freshness, using state-of-the-art temperature-controlled facilities. For optimal preservation, we recommend durable packaging and temperature regulation methods such as ice packs, gel packs, and dry ice (which is classified as dangerous goods and requires specialized packing).
Handling the remains of a loved one with care and sensitivity is a priority for FlyNamibia Cargo. We assist with the transport arrangements for remains, whether in an urn or coffin, ensuring compliance with IATA standards. Required documentation includes:
Certified copy of deceased ID
Burial removal letter
Doctor/medical letter stating cause of death
Death certificate
How to Book a Cargo Shipment
Contact our Cargo Services Desk at cargo@flynamibia.com.na
Choose the type of cargo service you need (e.g., domestic or regional).
Provide details about your shipment, including the weight, dimensions, and type of goods.
Select your preferred shipment date and destination as well as flight number.
Cargo Rates
General Cargo:
Domestic: NAD 350 for 0 – 5kg, with an additional NAD 35/kg.
Regional: NAD 500 for 0 – 5kg, with an additional NAD 50/kg.
Set Boxes:
5kg Box: NAD 300 per box (1 box), NAD 270 per box (2 – 10 boxes), NAD 250 per box (>10 boxes).
10kg Box: NAD 450 per box (1 box), NAD 405 per box (2 – 10 boxes), NAD 375 per box (>10 boxes).
Human Remains:
Domestic:
Ondangwa: NAD 7 580
Lüderitz: NAD 7 580
Oranjemund: NAD 7 580
Katima Mulilo: NAD 15 950
Regional:
Victoria Falls: NAD 24 000
Maun: NAD 24 000
Live Animals:
Domestic:
0-5kg: NAD 950
Additional Kg: NAD 100 per kg
Regional:
0-5kg: NAD 8000
Additional Kg: NAD 500 per kg
Confirm your booking confirmation with the cargo department and make the necessary payment. You will receive a booking confirmation with tracking details.
All prices exclude VAT.
How to Prepare Your Cargo for Shipment
Package your goods securely to prevent damage during transit.
Label your shipment clearly with the sender’s and recipient’s addresses.
Ensure all required documentation (e.g., customs forms, invoices) is complete and attached.
For fragile or perishable items, use appropriate packaging materials to protect the contents.
Set Boxes:
Choose between 5kg or 10kg boxes at the rates provided:
5kg Box: NAD 300 per box (1 box), NAD 270 per box (2 – 10 boxes), NAD 250 per box (>10 boxes).
10kg Box: NAD 450 per box (1 box), NAD 405 per box (2 – 10 boxes), NAD 375 per box (>10 boxes).
Drop off your cargo at the nearest FlyNamibia Cargo office or arrange for a pickup service. Keep the receipt and tracking number for future reference.
All prices exclude VAT.
How to Handle Flight Delays or Cancellations:
We understand that flight delays or cancellations can be frustrating, and we want to ensure your cargo is handled smoothly. Here’s what you need to know:
If Your Flight is Delayed:
Cargo Already on Board: We will work with the airline to have your cargo transferred to the next available flight. We’ll keep you updated on the new estimated arrival time and any changes.
Cargo Not Yet Dispatched: If your cargo has not been sent yet, we will contact you to discuss the next steps. This may involve rescheduling the dispatch or arranging for temporary storage if necessary.
If Your Flight is Cancelled:
Cargo Already on Board: We will coordinate with the airline to either reroute your cargo on the next available flight or explore other options. We’ll keep you informed throughout the process.
Cargo Not Yet Dispatched: We will reach out to you to determine the best course of action, which may include arranging for the cargo to be picked up from the airport or rescheduling its dispatch.
Documentation and Communication:
Keep all relevant documentation, such as cargo receipts and tracking numbers, handy.
We will provide timely updates and work closely with you to ensure all necessary arrangements are made.
How to Handle Complaints with FlyNamibia Cargo
If you encounter any issues with your cargo shipment, contact FlyNamibia Cargo’s customer service as soon as possible: customercare@flynamibia.com.na
Provide your tracking number, booking details, and a clear description of the issue. Our customer service team will acknowledge your complaint and begin the investigation process.
For damaged cargo, document the damage with photos and provide any relevant details (e.g., how the cargo was packaged).
Submit any required forms or documentation as requested by the customer service team.
FlyNamibia Cargo will provide updates on the status of your complaint and work towards a resolution.
Once the investigation is complete, you will be informed of the outcome and any applicable compensation or corrective action.
How to Schedule Regular Cargo Services
Contact FlyNamibia Cargo to discuss your ongoing shipping needs.
Provide details about the frequency, volume, and destinations for your regular shipments.
Our team will help you create a customized schedule and pricing plan that fits your business requirements.
Review and agree to the terms and conditions of the scheduled service.
Arrange for your shipments to be picked up or dropped off according to the agreed schedule.
Track and manage your shipments through our online portal or by contacting customer service.
For any changes to the schedule, notify FlyNamibia Cargo in advance to ensure seamless service.
