Assisted Travel Services

At FlyNamibia we understand that not all passengers have the same needs, and that not all disabilities are visible. 

Inclusive Travel Assistance: 

This is why we aim to offer support for all our passengers, ensuring a seamless journey for everyone. Please contact us 72 hours before your flight to arrange the best assistance for your needs.

We rise by lifting others.

PLEASE NOTE: In line with our commitment to providing inclusive travel services, we assure all passengers that the sharing of the above information is entirely voluntary and at the discretion of each individual traveler. Your privacy and comfort are of utmost importance to us, and we will always respect your choices and preferences during your journey with us.

Frequently Asked Questions (FAQs) - Accessible Travel Services

Accessible Travel Services are specialized accommodations and assistance provided to passengers with disabilities, both visible and invisible, to ensure a comfortable and inclusive journey.

You can request Assisted Travel Services by contacting our customer service team before your travel date. Let us know about your specific needs, and we’ll endeavour to tailor the support accordingly.

Yes, we have designated spaces for passengers using wheelchairs or mobility aids. Our team is trained to assist with boarding and deboarding for those with mobility challenges. Please notify our team of your mobility assistance needs ahead of time, preferably 48 hours before your flight.

Absolutely! We welcome service animals onboard to assist passengers with disabilities. Please inform us in advance to make the necessary arrangements.

Of course! We understand that disabilities can be diverse and not always visible. Our team is prepared to offer assistance and understanding to passengers with invisible disabilities as well.

Yes, we provide support for passengers with hearing impairments, including visual and written announcements

Our cabin crew is always available to assist you during the flight. Feel free to reach out to them if you need any help or have any concerns.

The disclosure of disabilities is entirely voluntary and at your discretion. However, informing us in advance helps us prepare and offer you the best possible assistance. Passengers requiring mobility assistance, such as those that are wheelchair bound will however need to inform us at least 48 hours ahead of their flight so that we may make the necessary preparations.

We value your privacy and respect your preferences. Rest assured that any information shared regarding your disability will be treated with utmost confidentiality and consideration.

If you have any further questions or require more information about our Accessible Travel Services, please don’t hesitate to contact our customer service team. Your comfort and satisfaction are our top priorities, and we look forward to providing you with an exceptional travel experience.

For more detailed information please address our Conditions of Carriage

Get to know us and what we're about

Flying with Dignity: Namibia Symposium on Air Travel and Disability Inclusion

Fly with Dignity: Pioneering Disability Inclusion in Air Travel. Join the movement sparked by FlyNamibia’s groundbreaking symposium, uniting industry leaders, advocates, and policymakers. Together, we address challenges faced by individuals with disabilities, fostering a more accessible and empathetic travel experience. Let’s soar above barriers, embrace empathy, and unlock a world of inclusive flying.

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We are located at Eros Airport in Windhoek and...

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